I am so sorry that this happened to you. Sometimes I think that we need a sticky that says WHERE NOT TO SHOP! There are not enough foul words in the English language for me to use about Jody's. This is a nice board and I would not want to speak from the gutter... A few years ago, my order from Jody's arrived dirty and full of animal hair. Everything stunk like cigarette smoke too. Not only were the bottles scratched, but the caps were completely the wrong color. I contacted her repeatedly to no avail. I finally filed a claim with paypal. She sure had a lot to say then after weeks of silence. Then she emailed me from another email address and basically laughed and cursed me out. This woman lied to paypal and I lost the claim. Why? Paypal protects the seller. As long as the item is shown as having been delivered with tracking, the seller will win the case. (As a seller, I do appreciate this. I have only had a couple of claims in 15 years of business.) As a buyer, it stinks. In a nutshell, this woman is a crook. Yes, there are customers who have had nothing but good luck with this woman. Perhaps, they are lucky or they ordered what she had plenty of in good condition. I have had a few poor transactions in my life. We all do. However, I have never had one so bad in my life like I had with Jody's.