you are right to be suspicious. Many years ago a customer bought one of my memorial hurricane shells. She said it broke in transit and for me to replace it. I did no questions asked (my mistake) and she then ordered 5 more. She paid for them, I sent them, and she proceeded to say that all 5 again broke in transit and for me to replace them. Well, knowing (or presumably knowing) that the first one broke, I made sure that these ones would not break in transit and protected them so well that the only thing that would break these things is if a Mack Truck ran over them. I asked her to send me a picture, and started the process of making a claim for the insurance (I can't remember now if I was responsible for that or she was) I refused to budge at that point, she procrastinated with everything so long that the postal service wouldn't pay the insurance, and she refused to send me pics of the damaged product OR return them for a full refund or replacement upon my receipt of said damaged goods. Doesn't matter - short story long is that it ended up I found out she was lying, all 7 I had sent her, it turned out, were fine and she was just trying to scam me into making enough for her whole family without paying for any of them. So since then, yes, if its somebody I don't know or trust I will take the extra precautions to protect myself.