I actually went to their facility when they first opened. They are fairly new. I could have gotten my jars from them , and picked them up, however I kept doing business with TVGilfoil as it was less expensive with shipping for me to buy my jars from them. Of course I was buying by the pallet. I have never been charged for samples by any company. But I was always a quantity buyer. My take on them that they were trying to go to fast, setting up, with jars, wax and fo's. Seemed a little diorganized , but I could be wrong. And as you said in this economy who knows what is going on.