candlescience Posted March 9, 2011 Share Posted March 9, 2011 With the recent credit card security problems for board members, we thought it a good time to explain how credit cards get processed at CandleScience, and assure all of you that no breach has occurred, and that no card has ever been stolen in the history of our company.We intentionally do not store credit card information of any kind. When you enter your credit card number on our secure (256bit Secure Socket Layer Encrypted) checkout page and press submit, your encrypted number is sent directly to Authorize.net, the world's largest payment gateway. All we get back from them is whether the transaction was successful or not. Your card is never stored on our machines, and thus cannot be stolen. We hope that the cause of this problem will be quickly discovered and fixed. One quick tip we offer customers concerned about ecommerce security anywhere on the web is to use a credit card rather than a debit card. You are much more likely to recover funds from a credit card company if a problem should occur.If you have any other questions about our security methods please feel free to DM us.Thanks for your time. We do hope everyone's accounts are settled as quickly and easily as possible.- CandleScience Quote Link to comment Share on other sites More sharing options...
Candybee Posted March 9, 2011 Share Posted March 9, 2011 Thank you CS for posting this. I am a regular customer and will continue to be one. Quote Link to comment Share on other sites More sharing options...
*Dee* Posted March 9, 2011 Share Posted March 9, 2011 Which explains how each time I have to re enter my credit card information. I have ordered from CS for years and haven't had a problem. Thanks for letting us know that the breach didn't come from you and that you are secure. Quote Link to comment Share on other sites More sharing options...
Kimberly'sCreations Posted March 9, 2011 Share Posted March 9, 2011 Thank you for that information. I've ordered from CandleScience for years and never had any problems. Quote Link to comment Share on other sites More sharing options...
lovemylabs Posted March 9, 2011 Share Posted March 9, 2011 Thanks CS...we too have the exact same set up for our website...nice to know you're secure also. Quote Link to comment Share on other sites More sharing options...
1820house Posted March 9, 2011 Share Posted March 9, 2011 Thank you very much for the explanation. Quote Link to comment Share on other sites More sharing options...
Bella Rose Posted March 9, 2011 Share Posted March 9, 2011 I love this post.Thanks CS..I have yet to place an order with you, but now I will not think twice before doing so! Quote Link to comment Share on other sites More sharing options...
jaxxcandles Posted March 9, 2011 Share Posted March 9, 2011 Thank you CS for posting and sharing this information with us. It helps us feel better about placing orders again. Quote Link to comment Share on other sites More sharing options...
marcuset Posted March 9, 2011 Share Posted March 9, 2011 Thank you CS...reinforced my already high regard for your company. Quote Link to comment Share on other sites More sharing options...
Babyv Posted March 9, 2011 Share Posted March 9, 2011 Thanks for coming here and explaining your CC process. That speaks volumes. So far my CC had not been compromised (knock on wood) and I have ordered from Candle Science. Quote Link to comment Share on other sites More sharing options...
Faerywren Posted March 9, 2011 Share Posted March 9, 2011 <3 Candle Science! Quote Link to comment Share on other sites More sharing options...
jnkthailand Posted March 10, 2011 Share Posted March 10, 2011 :yay:Now that's customer service! And why you are able to grow as a company. Nicely done CS! Quote Link to comment Share on other sites More sharing options...
EnvyCandles Posted March 10, 2011 Share Posted March 10, 2011 We love CS too!!:highfive: Quote Link to comment Share on other sites More sharing options...
annie123 Posted March 11, 2011 Share Posted March 11, 2011 Since CS does not accept Paypal we have to use our credit cards to pay when we place an order. Just out of curiosity have you tried placing an order on your website using your credit card? Quote Link to comment Share on other sites More sharing options...
candlescience Posted March 11, 2011 Author Share Posted March 11, 2011 I just posted a longer reply on the other thread here:http://www.craftserver.com/forums/showthread.php?t=97366But the short answer is yes, we use them weekly. Quote Link to comment Share on other sites More sharing options...
R.S. Posted March 18, 2011 Share Posted March 18, 2011 How about authorize.net. Might they have had a breach? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.