I have used PappaShops in the past, I have nothing negative about the experience but I will say that I have been working with Toni from http://www.diyshoppes.com a division of http://www.thedesignshoppe.com/ and I have been completely at awe with her customer service. I have had six different website companies over the past few years and this one is far exceeding them all. It is a similar set up to PappaShops but they are able to customize a lot more options.