Definitely communication and I can't stand liars. I ordered 10 samples of which a couple I needed to fill an order. I get my sample and the two that I needed were replaced with some other scents that I did not order. When I questioned the company about the order the response was, "We tried to reach you by email and called with no answer, so we sent you something else." I looked back on my invoice to make sure that my email and phone # were correct, yep. I had no emails, double checked the spam and no phone call on the caller ID from them. Wow, so just randomly send what ever you want if you can't fill the order and don't let me know, then lie about trying to contact us?? It's a business phone with caller ID and voice messaging... At least offer to send the correct ones when they come in.... However, I also called a company to ask if they had 1 oz of a certain scent in stock and they offered to send it to me for free!!