This has been the hardest part of being a small business owner for me, I always take it to heart when something happens. The problem here is that you are not the kind of person that she is so it makes it even more difficult to understand how or why someone would be so cruel. People feel so empowered behind their computers and don't realize the devastating effects that it can have. She is not bashing on a large department store that could care less, she is bashing on a person who hand makes their products, bad on her for being so childish. Unfortunately some customers are so wrapped up in themselves they fail to realize this is how we feed our families. It is IMPOSSIBLE to never have something like this happen, especially with all the people who milk the system and are always looking for freebies and refunds. Chin up and MOVE on!