Are you sure there is no sustainer base? I'm just asking cuz I've been known to pull wicks outta their bases many a time-chaps my hide, let me tell ya. If there's not, yep, I'd be calling them up and chewing them out about it, but make sure first. If the wax looks kinda "bubbly" it could be a straight paraffin wax, or just a high melt point paraffin. I think I know what you're looking at. I see a lot of those type candles in cheaper stores (walmart, walgreens etc.). Not sure what you mean about the wick looking like fiberglass? It may have been primed heavily and that's why it doesn't bend as easily? I don't really know. Is it flat? Round? Does it have a core? Does it have little lines on it? Hmmm I've never heard of Empire Candles, off to do a search.