I have had issues with them, but it has never stopped me.. Living in Meridian, ID where they are based and have saturated the market. People do say Scentsy, when they come up to my booth, but all I say is no they are Soy and people usually say they have heard soy is better and good for the environment. That is it. I keep my prices a bit less than the competition, but I make good money. Stay confident in your products and customers will compare and buy....