jfear Posted April 9, 2016 Share Posted April 9, 2016 (edited) Greetings everyone! I've purchased a few times from JS and have always been satisfied, but does anyone else find it annoying that they only post the positive reviews for their oils on their website? I find that other suppliers such as Peak post the negative reviews as well as the positives. I like to take into account the pros and cons from reviewers before I purchase; because unfortunately we can't smell test through the screen! Yet! Edited April 9, 2016 by jfear 2 Quote Link to comment Share on other sites More sharing options...
Belinda Posted April 9, 2016 Share Posted April 9, 2016 Yep, I've noticed that too and it is annoying. I do like some of her oils though. 2 Quote Link to comment Share on other sites More sharing options...
PinkSugar Posted April 15, 2016 Share Posted April 15, 2016 Yes! I have posted several positive and negative reviews on Just Scent but somehow only the positive ones get approved... I've had the same thing happen at Fragrance Buddy if you write a review rather than just click a star rating. Shady practices, but I still order from both. I wish there was a separate website with all FOs in existence that everyone could go on and post/read real reviews! 4 Quote Link to comment Share on other sites More sharing options...
jfear Posted April 15, 2016 Author Share Posted April 15, 2016 1 hour ago, PinkSugar said: Yes! I have posted several positive and negative reviews on Just Scent but somehow only the positive ones get approved... I've had the same thing happen at Fragrance Buddy if you write a review rather than just click a star rating. Shady practices, but I still order from both. I wish there was a separate website with all FOs in existence that everyone could go on and post/read real reviews! That would be helpful! I do love JS, but it I think that their tactic backfires; anytime I see a fragrance (that they rave about in the description) with no reviews I think, "hmm, there's no reviews, there must have been only negative ones that they didn't post!" In any event, I just ordered a bunch of FO from them, some with no reviews but I'll have to smell for myself! 1 Quote Link to comment Share on other sites More sharing options...
PinkSugar Posted April 17, 2016 Share Posted April 17, 2016 On 4/15/2016 at 2:27 PM, jfear said: That would be helpful! I do love JS, but it I think that their tactic backfires; anytime I see a fragrance (that they rave about in the description) with no reviews I think, "hmm, there's no reviews, there must have been only negative ones that they didn't post!" In any event, I just ordered a bunch of FO from them, some with no reviews but I'll have to smell for myself! I love their selection but I totally agree with you, when there's a lack of reviews on a scent I get suspicious and move along. I read somewhere that people are more likely to buy something with TONS of reviews rather than a few, even if the majority of the reviews are bad... Maybe someday JS will embrace this! I do like their cotton candy scents, and their Bath & Body Works dupes are good too! The hit or miss ones for me have been their bakery scents. I hope you love all the ones you got! 2 Quote Link to comment Share on other sites More sharing options...
Moonstar Posted April 18, 2016 Share Posted April 18, 2016 yes, very annoying. I agree, i like how peak + cs post all - makes me trust them more...imo I've been ordering from Indianna + happy with all that I've chosen but i noticed theres very few if any reviews + are all only very good ones.... weird . btw .. if anyones looking for a zucchini bread, indiana has an awesome one 4 Quote Link to comment Share on other sites More sharing options...
Belinda Posted April 18, 2016 Share Posted April 18, 2016 jfear, Please post how you like the ones you got from JS please! 3 Quote Link to comment Share on other sites More sharing options...
jfear Posted April 19, 2016 Author Share Posted April 19, 2016 (edited) On April 17, 2016 at 6:17 PM, PinkSugar said: I love their selection but I totally agree with you, when there's a lack of reviews on a scent I get suspicious and move along. I read somewhere that people are more likely to buy something with TONS of reviews rather than a few, even if the majority of the reviews are bad... Maybe someday JS will embrace this! I do like their cotton candy scents, and their Bath & Body Works dupes are good too! The hit or miss ones for me have been their bakery scents. I hope you love all the ones you got! Thanks! I've been looking for a great Cotton Candy so I will try theirs for sure! Edited April 19, 2016 by jfear Quote Link to comment Share on other sites More sharing options...
kandlekrazy Posted April 19, 2016 Share Posted April 19, 2016 Maybe we all need to bombard them with emails asking why????? We do need honesty and come to expect it from our suppliers. 3 Quote Link to comment Share on other sites More sharing options...
Candybee Posted April 20, 2016 Share Posted April 20, 2016 (edited) When it comes to CP soap I count on 'bad' reviews so I have an idea if a FO discolors or accelerates trace. Since I tend to buy FOs that work both in candles and soap I tend to buy from suppliers that have full reviews about usage rates for different applications plus customer reviews. Edited April 20, 2016 by Candybee 2 Quote Link to comment Share on other sites More sharing options...
PinkSugar Posted April 22, 2016 Share Posted April 22, 2016 On 4/19/2016 at 3:29 PM, kandlekrazy said: Maybe we all need to bombard them with emails asking why????? We do need honesty and come to expect it from our suppliers. I feel like they think they can get away with these behaviors because we all keep buying their oils regardless... But when we come to rely on their oils we can't just stop purchasing unless we wanted to spend a boatload of time and money trying to find a suitable replacement from a different supplier.. So yes I agree, we need to bombard them with emails demanding why! I'm sure badgering suppliers isn't high on everyone's priority list, but at some point they need to realize how dishonest they're being to their customers, who are the reason they are able to exist in the first place! So I will email them asking for an explanation, and I've kept track of all my "lost" reviews for ammo.. I'll report back if they reply to me! If anyone else emails them, keep us updated! 4 Quote Link to comment Share on other sites More sharing options...
jfear Posted April 23, 2016 Author Share Posted April 23, 2016 5 hours ago, PinkSugar said: I feel like they think they can get away with these behaviors because we all keep buying their oils regardless... But when we come to rely on their oils we can't just stop purchasing unless we wanted to spend a boatload of time and money trying to find a suitable replacement from a different supplier.. So yes I agree, we need to bombard them with emails demanding why! I'm sure badgering suppliers isn't high on everyone's priority list, but at some point they need to realize how dishonest they're being to their customers, who are the reason they are able to exist in the first place! So I will email them asking for an explanation, and I've kept track of all my "lost" reviews for ammo.. I'll report back if they reply to me! If anyone else emails them, keep us updated! Well said! I appreciate your enthusiasm. I shall email them as well and see how they respond. 2 Quote Link to comment Share on other sites More sharing options...
PinkSugar Posted April 25, 2016 Share Posted April 25, 2016 Update! So I emailed her on Friday asking about the withholding of negative reviews and overall lack of reviews in general and received a thorough reply about an hour later. In sum, she said it's rare for people to leave reviews because they don't want others to find out where they get their oils. I'm not sure if I buy this or not.. She also said she checked my email address and did not find any reviews associated with it which I know can't be right because I know what I submitted reviews for. She did say that the next time I leave a review I can email her and she will make sure the IT guy gets it or something like that. Sounds like a pain though, I don't think anyone should have to email to confirm their reviews. So, eh. I'm not calling her a liar because for all I know it could be the truth but I'm taking the response with a grain of salt. All we can do as customers is review as much as we can and make sure our reviews are posted.. They are helpful to everyone and I know I've bought great oils and avoided bad oils due to the reviews... Maybe I'll look into the creation of a separate review website.. I have no idea what that would entail but it might be worth checking out! 3 Quote Link to comment Share on other sites More sharing options...
Candybee Posted April 25, 2016 Share Posted April 25, 2016 What it sounds like to me is she blew you away. What a bunch of baloney that response was. Very disappointing. I had expected better from JS. Much better! 5 Quote Link to comment Share on other sites More sharing options...
Belinda Posted April 26, 2016 Share Posted April 26, 2016 I've read similar things about her before on here. I've personally never had a problem with her except that I left some negative reviews about some of her oils and they were never posted. All of my positive reviews have been posted though. It irritated me when she wouldn't post my negative ones but I never asked her about it because I had already read on here where she does stuff just like what you're saying and I do like quite a few of her oils. I'm like you, a website with reviews would be great but I wouldn't know how to put one up. There is one called The Scent Review which is part of this forum but it doesn't look like too many post there anymore. 2 Quote Link to comment Share on other sites More sharing options...
Moonstar Posted April 26, 2016 Share Posted April 26, 2016 Im going to be the odd ball here .... i partially believe her, she said people don't want to leave reviews because they don't want others to know where they get their oils from... i can really see that being true. I know some sites post your full name state etc... personally, i don't like that. i think they should post maybe just your state. With me its more of a privacy issue than anything. I just don't know why your full name is necessary. I guess this comes from my years of working for the state ( community mental health services) but i do agree with you that negative reviews should be included, its important to let others know how the oil performed in candles soap etc. thats just wrong imo to flat out leave the negative one out . plus, I've noticed a trend of people not leaving a review period ....i guess if there was something wrong they would of contacted you idk ??? btw are there any oils that are must haves on there - or ones to avoid ? Quote Link to comment Share on other sites More sharing options...
Candybee Posted April 26, 2016 Share Posted April 26, 2016 I don't believe it. There are other suppliers with both negative and positive reviews alike. Look at CS and Peaks. Just a couple of examples of what I am talking about. The excuse 'people don't want to leave reviews because they don't want people to know where they get their oils' is something I think she either made up or believes herself. There are plenty of people who like leaving reviews on suppliers sites who don't have a problem with sharing the info. She just doesn't want to post the negative ones. That's the plain and simple truth. That is why I am disappointed. Shows she is out of touch with her customers and the reviews are purely selective based on her opinion. 4 Quote Link to comment Share on other sites More sharing options...
Moonstar Posted April 26, 2016 Share Posted April 26, 2016 Candybee your probably right thats she's out of touch with her customers. and that is a shame This is why I do like Peak + CS they include all reviews good + bad & let the customer decide. I also like how both Peak + CS just include first name . I have left reviews - all good btw on some sites where they post by first + last name + city /state. I don't know how necessary that is though to include last names ? oh btw ... the orange pekoe tea from Fillmore is SO good ooh - smells just like the tea 1 Quote Link to comment Share on other sites More sharing options...
ChrisR Posted April 26, 2016 Share Posted April 26, 2016 I definitely call BS! 4 Quote Link to comment Share on other sites More sharing options...
jfear Posted April 27, 2016 Author Share Posted April 27, 2016 Yes. This sounds like a lot of excuses to me. They seem to be overly-sensitive to criticism and have a hard time accepting honest reviews without being defensive. Here is a quote from their site: "When calling or emailing and you are frustrated, mad or upset; take a breath. Remember, a little kindness goes a long way. We are here to help you and we want to help you. If everyone could spend a little time on the receiving end of someone who is unhappy or upset, the world would be a much more gracious, patient and humble place. We are not just faceless people behind a computer screen or on a phone line. We are more than happy to help you with any issue you have, but we are not here to be yelled at or cussed at. If we have made a mistake or you are having problems, we will work it out, but we will not tolerate abuse of any kind." I don't know about you guys but as a business owner I can't stand reading things like this; it makes me afraid to ask them anything because I'll offend them. We don't need to know this, quality oils and exceptional customer service should speak for itself. I certainly do not intend to come off criticizing JS, but I was inordinately disappointed with my recent order with them. Some of the oils were just plain bad; even worse after curing and burning. So, the amalgam of their defensiveness and mediocre oils has left me with not wanting to purchase from them anymore. Sorry JS if I offend you. Quote Link to comment Share on other sites More sharing options...
GoldieMN Posted April 27, 2016 Share Posted April 27, 2016 I would think leaving a positive review would give competitors information you don't want to share, not a negative one. And as someone else mentioned, names would not have to be included in reviews. Interesting what it states on their website, jfear. Goldie 2 Quote Link to comment Share on other sites More sharing options...
Candybee Posted April 27, 2016 Share Posted April 27, 2016 7 hours ago, GoldieMN said: I would think leaving a positive review would give competitors information you don't want to share, not a negative one. And as someone else mentioned, names would not have to be included in reviews. Interesting what it states on their website, jfear. Goldie Excellent point! 1 Quote Link to comment Share on other sites More sharing options...
PinkSugar Posted April 27, 2016 Share Posted April 27, 2016 That's what gives me doubt about her explanation, people can always remain anonymous when reviewing or give a fake name or whatever. And like you all said, there are plenty of reviews on other supplier sites so for hers to have very very few seems odd. I really think I am going to start veering away from Just Scent..If I have to forego Cotton Candy Frosting, so be it! Lol. Plenty of other honest suppliers out there. jfear, I got a chuckle when I read that on the site! If you have to put a disclaimer on your website asking customers not to be mean, then you must be pissing off a lot of people! LOL. I was looking up separate fragrance oil review sites and found one called fragranceoilreviews.com but sadly it looks abandoned and doesn't even have a security certificate anymore. I'm going to email the owner and see what's up. The site itself looks really nice and functional so maybe they'd be willing to hand it over to someone else? We'll see! 2 Quote Link to comment Share on other sites More sharing options...
Moonstar Posted April 28, 2016 Share Posted April 28, 2016 Pink sugar you crack me up Quote Link to comment Share on other sites More sharing options...
Candybee Posted April 28, 2016 Share Posted April 28, 2016 (edited) `I don't think you should give up on their oils just because one person has problems dealing with the public. JS has a solid reputation and FOs that many people love and buy. Pink Sugar I would honestly keep buying your cotton candy frosting if it is working for you and you have not had any problems with purchases or service. One person's opinion is one thing but if it doesn't interfere with the service and product you expect then I would just tend to ignore it until it becomes a problem. Edited April 28, 2016 by Candybee 2 Quote Link to comment Share on other sites More sharing options...
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