Mountain_Annie Posted August 9, 2010 Share Posted August 9, 2010 (edited) How long do items stay in Aroma Haven's shopping cart? Not very long evidently. I spent 2+ hours (literally) reading descriptions and adding FOs to my cart; I then got up to make myself a drink and answer a 5 min phone call and came back to continue shopping when I found that my cart was completely empty! What HAPPENED to everything? Does the cart just empty out suddenly if there's no activity within just a few moments time? If so, I really wish that i had known this when I begin shopping. It would have saved me a lot of time. They should either fix/adjust the cart loading time or let customers know that they have a very short window of time before items are deleted from their cart. Now I have to go back and fill the cart again and HOPE that it doesn't disappear again if I have to move away from the keyboard for 5-10 mins. This is sooo frustrating. Has anyone else had this problem? Edited August 9, 2010 by Mountain_Annie Quote Link to comment Share on other sites More sharing options...
Candlebuddy Posted August 9, 2010 Share Posted August 9, 2010 It happened to me ... I had to go back and re-enter everything. Quote Link to comment Share on other sites More sharing options...
soshiegirl Posted August 9, 2010 Share Posted August 9, 2010 On their blog, they said they're working on fixing this issue but haven't said when it will be completed. I've had this happen several times and it is very frustrating. Quote Link to comment Share on other sites More sharing options...
Candybee Posted August 9, 2010 Share Posted August 9, 2010 Why don't you write down your items on a list while you are reading the descriptions. Then when you have your list finished start putting the items in your shopping cart. Hopefully they will have this cart issue fixed soon. Quote Link to comment Share on other sites More sharing options...
leisa2003 Posted August 9, 2010 Share Posted August 9, 2010 (edited) It happened to me also on Saturday,..and I had the Nantucket Briar in my cart, it disappeared and when I went to go enter it back into my cart,..the fragrance was no longer there. Must have sold out within 5 min. (It was on their discontinue page). I said hell with it and ordered nothing,.. and went and bought it at Natures Garden. Edited August 9, 2010 by leisa2003 Quote Link to comment Share on other sites More sharing options...
cinnamon Posted August 9, 2010 Share Posted August 9, 2010 yeah, their shopping cart does dump items if there is a period of inactivity of adding items to the cart, found this out the hard way when I first started ordering from them. You have to figure out what you want first, then add items quickly. Quote Link to comment Share on other sites More sharing options...
Mayren Posted August 9, 2010 Share Posted August 9, 2010 Hello, just joined this forum nice to meet you.I wanted to add that the Ah/Re sale is very worth the cartdifficulties and occasional timeouts. I was lucky enough to perservere on Saturday to get my order in. The sale is justso huge that everyone wants in. Of course they do right?! Quote Link to comment Share on other sites More sharing options...
Aunt Bee Posted August 9, 2010 Share Posted August 9, 2010 Hello, just joined this forum nice to meet you.I wanted to add that the Ah/Re sale is very worth the cartdifficulties and occasional timeouts. I was lucky enough to perservere on Saturday to get my order in. The sale is justso huge that everyone wants in. Of course they do right?!I agree. I've ordered from them for years and it's like a game now. It's not a problem with routine orders but during the scent event you have to have a game plan LOL. Make your list, check it twice and then allow no interruptions. If you time out, reward yourself with two new selections for your troubles and DO NOT get flustered and forget to put "SCOOP NEWSLETTER" in the correct place. Quote Link to comment Share on other sites More sharing options...
cinnamon Posted August 9, 2010 Share Posted August 9, 2010 yes, the scent event is definitely worth the shopping cart hassle!Can't wait to get the package! Quote Link to comment Share on other sites More sharing options...
leisa2003 Posted August 10, 2010 Share Posted August 10, 2010 (edited) Its worth it unless they sell out of a oil while your cart empties itself. As it did on me Saturday. I so wanted that 8 oz bottle and then I went to place it in my cart again and pouf....it was gone. Edited August 10, 2010 by leisa2003 Quote Link to comment Share on other sites More sharing options...
cinnamon Posted August 10, 2010 Share Posted August 10, 2010 Leisa, that WOULD be a bummer Quote Link to comment Share on other sites More sharing options...
Candlebuddy Posted August 10, 2010 Share Posted August 10, 2010 I would think, they would want to fix the "shopping cart problem" to alleviate customer frustration ... I sent them an email, we'll see what happens. Quote Link to comment Share on other sites More sharing options...
mrsposey Posted August 12, 2010 Share Posted August 12, 2010 Oh shoot, the same thing just happened to me! Grrr. I've never ordered from them before but after reading everyones' reviews, I figured I was missing something good! I'll try again later.How long does this sale last? Quote Link to comment Share on other sites More sharing options...
GailC Posted August 12, 2010 Share Posted August 12, 2010 Mrsposey, the sale lasts until 12:00 today...EST...less than 1 1/2 hours to go. Finally got my order done, with lots of hindrance from my little great niece. Quote Link to comment Share on other sites More sharing options...
Sharon in KY Posted August 13, 2010 Share Posted August 13, 2010 It's bull crap, there are several carts that do that. I also have said the hell with it and just went somewhere else. If this has been going on for years then they don't want to do anything about it. ICS also has a crappy cart. Although I really like how it pops up on the side and doesn't go to another page. After a few complaints seems like it would get fixed. I like these companies but it takes too long to shop them. I shop when I'm working and have to get up many times. Please here our plea and fix your carts.... Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted August 13, 2010 Share Posted August 13, 2010 from what i have read..they are going to have a new shopping cart up and going within 2 or 3 wks..with all kinds of new features.... Quote Link to comment Share on other sites More sharing options...
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