Katcameback Posted July 1, 2006 Share Posted July 1, 2006 Hi. I sent some tealights to someone a couple weeks ago, and was informed that some of them had melted. I had sent them via Canada Post to the US...Virginia. Are there any suggestions on what I can do to prevernt this from happening in the future? Quote Link to comment Share on other sites More sharing options...
eugenia Posted July 1, 2006 Share Posted July 1, 2006 You can't control how long the box sits in a hot truck but only shipping on Mondays can help a bit. Quote Link to comment Share on other sites More sharing options...
queen_for_a_day Posted July 1, 2006 Share Posted July 1, 2006 During these oh so hot days of summer, you may want to ship in styro and maybe a chunk of dry ice Quote Link to comment Share on other sites More sharing options...
lpoitras Posted July 1, 2006 Share Posted July 1, 2006 Hi. I sent some tealights to someone a couple weeks ago, and was informed that some of them had melted. I had sent them via Canada Post to the US...Virginia. Are there any suggestions on what I can do to prevernt this from happening in the future?Can't wait until I have this problem (haha) but read that refrigerating and/or freezing the shipping materials (peanuts) helps.And of course box in a box and using ice packs, Monday shipping, etc. Quote Link to comment Share on other sites More sharing options...
Everito Bandito Posted July 1, 2006 Share Posted July 1, 2006 Good thing they went to Virgina instead of South Carolina or you might have had to change the phrase "some of them had melted" to "All of them melted"....it's been really hot here.Maybe have to use a higher melt point wax for summer tealights - just a thought.Best Regards Quote Link to comment Share on other sites More sharing options...
Katcameback Posted July 1, 2006 Author Share Posted July 1, 2006 Ok thanks. Someone is Texas wants me to send them som e votives and tealights, and I'm kinda worried now. I am in SK, Canada, and it is supposed to be over 100*F here all week....what's it gonna be like there? Lol. I think i will email the lady and ask her if it's alright if I wait to ship the package until next Monday because of the holidays this week which will slow down the shipping. Quote Link to comment Share on other sites More sharing options...
Trae Posted July 1, 2006 Share Posted July 1, 2006 I remember reading a post from someone saying they shipped candles packed in Soil Moist or Watersorb crystals. I can see where that would work. I make neck coolers for my daughter made with Soil Loist and they stay cool for quite some time. Might be worth a try. Quote Link to comment Share on other sites More sharing options...
Candle Makin Momma Posted July 1, 2006 Share Posted July 1, 2006 I send all of mine out Priority so they go first and aren't sitting around too long. Quote Link to comment Share on other sites More sharing options...
Pam W Posted July 1, 2006 Share Posted July 1, 2006 You can ship FedEx and have the package held for picked up at the FedEx facility - that way the box never goes on the truck...or ship overnight with delivery by 10:30 am....but then there is a high cost to this. Quote Link to comment Share on other sites More sharing options...
BruceCarvesWax Posted July 1, 2006 Share Posted July 1, 2006 I don't think the answer is to use high priced shipping products like dry ice or soil moist for a product such as tealights, unless your selling hundreds per order. Who would want to foot the bill for that? I think the thing to work on ould be to keep the package upright (label to show "up"), and shipping priority so it gets there faster and packing product very well. I double box some of my candle orders and it helps a ton. One box just like you would take to the post office and then put that in another box with extra packaging around it. Product may soften but if its handled right it can be saved unless the box is upside down. Somethings you just cant control, stress the importance of insurance to your customers. Bruce Quote Link to comment Share on other sites More sharing options...
topofmurrayhill Posted July 1, 2006 Share Posted July 1, 2006 Somethings you just cant control, stress the importance of insurance to your customers.Can you make a claim with the shipper if candles melt in the summer? Quote Link to comment Share on other sites More sharing options...
MommaD Posted July 1, 2006 Share Posted July 1, 2006 Can you make a claim with the shipper if candles melt in the summer?I was told that you cannot. Quote Link to comment Share on other sites More sharing options...
mystical_angel1219 Posted July 2, 2006 Share Posted July 2, 2006 Can you make a claim with the shipper if candles melt in the summer?No, not unless the box is damaged. Quote Link to comment Share on other sites More sharing options...
Katcameback Posted July 3, 2006 Author Share Posted July 3, 2006 Ok. Thanks for all the suggestions. I am going to try a few, also, I am going to see what Canada Post suggests, and I will also check into shipping with Fed Ex. I may have to put out a bit extra if I want to build a customer base and keep customers happy, lol. Quote Link to comment Share on other sites More sharing options...
Candybee Posted July 3, 2006 Share Posted July 3, 2006 I just did that--- shipped a box full of jar candles to a customer several states away. I put the candles in a box into another box full of peanuts-- and had it insured and guaranteed Thursday delivery. Hope it arrives okay! Quote Link to comment Share on other sites More sharing options...
BruceCarvesWax Posted July 4, 2006 Share Posted July 4, 2006 Can you make a claim with the shipper if candles melt in the summer? Oops my bad! Bruce Quote Link to comment Share on other sites More sharing options...
Fern-Marie Posted July 4, 2006 Share Posted July 4, 2006 Kat, if I can suggest one more thing. Rather than potentially lose customers, why don't you try a few ideas and ship them to yourself. That way you can see what works. I would be interested in hearing what works for you. Quote Link to comment Share on other sites More sharing options...
Brat Posted July 4, 2006 Share Posted July 4, 2006 Don't have a clue if it would do anything, but can you put "perishable: keep cool" on the box? Would anyone read it or do anything about it? Quote Link to comment Share on other sites More sharing options...
Lauchie Posted July 4, 2006 Share Posted July 4, 2006 I have a store & use to purchase candles from a company out of Canada & they would not send ship candles out in the hot summer months. You had to schedule around the super hot temperatures. I don't order from them anymore because we manufacture our own now. I do order from some other companies just to give my customers a selection of different companies. But I usually order in the cooler months & also ship in the cooler months. Quote Link to comment Share on other sites More sharing options...
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