spatreats4u Posted May 5, 2006 Share Posted May 5, 2006 so im really peeved with my supplier...I made an order on the 24th. She accepts the order then bills total with shipping after she calculates the shipping cost, its not automatic on her site. Well i have been contacting her all week wondering if she will be shipping my order....she didn't send the confirmation/change email. She wont answer any emails and I called today, still nothing. Im affraid to go somewhere else do to double shipping/cost plus shes so cheap. UGH---I dont know why I have such an issue with her. Before this is was ok then the order before that was ridiculiously slow...so shes not the greatest, but so cheap. Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted May 5, 2006 Share Posted May 5, 2006 Which supplier is this, if you don't mind saying? None of my suppliers are very cheap, so maybe if I am wanting something but not in a hurry I could try yours? Quote Link to comment Share on other sites More sharing options...
lbtddr Posted May 5, 2006 Share Posted May 5, 2006 i would like to no Which supplier this is two i had this happen once. took me a week to hear back from them. Quote Link to comment Share on other sites More sharing options...
jwahlton Posted May 5, 2006 Share Posted May 5, 2006 Sometimes cheap is not the best way to go Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted May 5, 2006 Share Posted May 5, 2006 You're right Julia, I was thinking if it's cheap and the quality is good, just that service is slow-ish, then it may be something to consider if you aren't in a hurry to get the ingredients. Quote Link to comment Share on other sites More sharing options...
ChrisR Posted May 5, 2006 Share Posted May 5, 2006 Boy sure sounds like Almost Heaven to me!! :lipsrseal Quote Link to comment Share on other sites More sharing options...
spatreats4u Posted May 5, 2006 Author Share Posted May 5, 2006 Boy sure sounds like Almost Heaven to me!! :lipsrsealDING DING DING....now she ( Lea) wont return my calls..Im peeved at this point. cuz i dont know if i can order elsewhere and not be charged by her....by i have orders I need to make and need my products. Quote Link to comment Share on other sites More sharing options...
anhoki Posted May 5, 2006 Share Posted May 5, 2006 The ONLY time she will respond to my emails is when I tell her I have an order WAITING on supplies from HER and need them YESTERDAY. She has some of the BEST pricing in cyberspace BUT the service is so NOT there. I'm sorry you're having issues with her but you just helped me REMEMBER why it has been over a year since I ordered from her last. Quote Link to comment Share on other sites More sharing options...
anhoki Posted May 5, 2006 Share Posted May 5, 2006 How did you pay her? Was it with Paypal or your CC? Issue a FULL chargeback and go somewhere else. Quote Link to comment Share on other sites More sharing options...
spatreats4u Posted May 5, 2006 Author Share Posted May 5, 2006 The ONLY time she will respond to my emails is when I tell her I have an order WAITING on supplies from HER and need them YESTERDAY. She has some of the BEST pricing in cyberspace BUT the service is so NOT there. I'm sorry you're having issues with her but you just helped me REMEMBER why it has been over a year since I ordered from her last. Sadly this is the only awful service I have had with her...other orders were ok NEVER like this.Now for me its the fact that I want her to be accountable for some type of customer service, not ignoring. GRRRRRR to her. Quote Link to comment Share on other sites More sharing options...
anhoki Posted May 5, 2006 Share Posted May 5, 2006 :awww: I FEEL your pain. Issue a CHARGEBACK. What supplies do you need that she has? Sadly this is the only awful service I have had with her...other orders were ok NEVER like this.Now for me its the fact that I want her to be accountable for some type of customer service, not ignoring. GRRRRRR to her. Quote Link to comment Share on other sites More sharing options...
spatreats4u Posted May 5, 2006 Author Share Posted May 5, 2006 well now my list has grown:sad2: however i ordered this from her:Refined Shea Butter, 1 pound 8 oz Sweet Almond Oil 16 oz Grapeseed Oil 1 Pound Ultra-Refined White Cocoa Butter I like to only order from one supplier due to shipping fees. Quote Link to comment Share on other sites More sharing options...
anhoki Posted May 5, 2006 Share Posted May 5, 2006 You can get ALL of those here...http://www.wholesalesuppliesplus.com/StoreCategory.aspx?CategoryID=1387&CategoryName=+Natural+Butters :yay: Quote Link to comment Share on other sites More sharing options...
spatreats4u Posted May 5, 2006 Author Share Posted May 5, 2006 You can get ALL of those here...http://www.wholesalesuppliesplus.com/StoreCategory.aspx?CategoryID=1387&CategoryName=+Natural+Butters :yay: THANKS BUT THEIR PRICES ARE HIGH ALONG WITH SHIPPING. I WILL KEEP LOOKING IF SHE DOESN'T COME THROUGH. Quote Link to comment Share on other sites More sharing options...
sudsnwicks Posted May 5, 2006 Share Posted May 5, 2006 Since you live in Gresham, could you pick up your ingredients from either Liberty Natural or Shay & Co? They're both in Portland and you wouldn't need to pay shipping. Quote Link to comment Share on other sites More sharing options...
OutlandishLady Posted May 5, 2006 Share Posted May 5, 2006 I only order from AH if it's stuff I know I won't need for months. Which is probably why I don't order much. I've had to resort to stating I would cancel my order every time to get it shipped. Just not worth the hassle. I don't know why the customer service is sooo bad, but it just is. What a shame. Quote Link to comment Share on other sites More sharing options...
amieelynne Posted May 6, 2006 Share Posted May 6, 2006 uggh, does it really take that long to expect an order from there? I just ordered from her the beginning of this week (just some paper and labels) and now you guys have me worried eek...it did say priority mail for shipping so I assumed a few days for processing the order and then a couple in the mail, figured I'd have it by monday coming Quote Link to comment Share on other sites More sharing options...
KMommy Posted May 6, 2006 Share Posted May 6, 2006 Oh no, did someone say Almost Heaven - run in the opposite direction from that supplier. Ask me how I know?:rolleyes2 I think they need a name change to Almost Hell ! If you type in that name in the search feature here you will see alot of info. on this and M.W. Some people are still waiting on merchandise from last year! If this supplier where truly interested in making things right with the customer I feel she would close her site to future orders and fill all of the many backorders that are waiting then re-open. Quote Link to comment Share on other sites More sharing options...
heirloomoriginals Posted May 6, 2006 Share Posted May 6, 2006 Darn, I was thinking of ordering a few things from her, but looks like I will look elsewhere for now.Steph Quote Link to comment Share on other sites More sharing options...
daniedb Posted May 6, 2006 Share Posted May 6, 2006 I order all of that from MMS - I love them, and if you're in OR, the shipping from UT shouldn't be too bad. When I lived in AZ, the shipping rate was amazing. Quote Link to comment Share on other sites More sharing options...
KristinesShower Posted May 6, 2006 Share Posted May 6, 2006 LOL "Almost Hell" LOL Quote Link to comment Share on other sites More sharing options...
Meridith Posted May 6, 2006 Share Posted May 6, 2006 If her customer service is as bad as folks claim (and I believe them), her business will go by the way side, just like SNC. Luckily though with SNC, those oils were bought by RE and we can still get them. Quote Link to comment Share on other sites More sharing options...
RobinInOR Posted May 6, 2006 Share Posted May 6, 2006 Don't order from the opposite coast! MMS and Glorybee Foods in Eugene should be able to take care of a lot of your supplies. Quote Link to comment Share on other sites More sharing options...
elle110 Posted May 6, 2006 Share Posted May 6, 2006 Oh, I so used to love to order from AH, then things went bad and I waited forever for a rush order, didn't get calls back or answers to my emails so I had to stop ordering. That was almost 2yrs ago, I love her prices and her shipping to me was almost rediculously low but I have to have things within a reasonable time. Everytime this a thread comes up about her, I make the statement that I would love to buy her out along with all of her contact info. She is sitting on a gold mine but pretty much destroyed it. Quote Link to comment Share on other sites More sharing options...
Meridith Posted May 6, 2006 Share Posted May 6, 2006 Everytime this a thread comes up about her, I make the statement that I would love to buy her out along with all of her contact info. She is sitting on a gold mine but pretty much destroyed it.I would say then to give it some time and let her get to the point where she might be forced to sell and for a good price just to get herself out of hot water. Then maybe it can be yours someday. I'll keep my fingers and toes crossed for you. Quote Link to comment Share on other sites More sharing options...
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