Sorry Candybee, I just don't get it, why couldn't he or she write the questions in the email? I agree with Bernadette maybe this person wants a "special treatment" and I think it's better not to even start or it will be like a black cat scratching your butt. I had a man registering on my site twice. Both times he placed an order. First time (past july) he asked to pay on delivery, and I said no. Never had an answer. Second time (past month) he placed another order and choose a bank payment, which I wait for before making the candles. Payment wasn't made in two weeks. I wrote to him and reminded him payment has to be made upfront. Never had an answer, and I decide I did enough, I don't want to have a customer that is trouble everytime. You want something, you ask. You get it, you pay. Why should we lose our (short) time?