I wouldn't be too upset with them. After all, most sites that show items with colors say that monitors vary, so the color you see may not be the true color of what you're looking at. I'm with CareBear, too. The green didn't look sage at all on my comp, but more of a yellow based green. And espresso is a kind of coffee so I'd expect the color to be brown. *shrug* Maybe you should let your customers be the judge. Instead of hitting them with the negative, "These are so not what I was expecting, here's your money back", let them see 'em first and if someone expresses displeasure, offer a refund. They might not think they're so awful.