So far, the only supplier that I had a real problem with was SoapNCandles. I ordered some samples from them and didn't receive my order for almost a month, maybe more. I sent numerous emails and never received a reply. I also called dozens of times (I would email and call everyday) - I only got voice mail. What a night mare . . . I was so frustrated. I read on another message board, that many others were having the same problem. Some customers were even complaining to the Better Business Bureau. Finally, after several weeks, I did receive my samples. I voiwed never to place another order with that company again. This all happened about 1-2 months ago, maybe things are different now, but I'm I'm not going to chance it. The samples I received were really great, however, the customer service wasn't. I felt really bad about the whole thing, because I would have like to continue doing business with them. I'm really sorry that it didn't work out.