i bought from there and i won't again. long story short ~ my mom ordered it as a gift for me, and they sent it to the wrong address - the billing address instead of the shipping address. since it was my parents, i asked them to just send it along to me to save hassle. my dad said the box was in bad shape, he would repack it. after he opened it, he found that the mold itself was broken. a dowel that held it together had snapped and some of the glue did not hold. i asked him to just send it to me as it was, i would take care of it. i would definately say something about this, since i obviously couldn't use a mold without sides. i was nice, i expected her to offer to exchange it. INSTEAD she said she didn't understand how that could happen, the molds are made too well. i definately got the feeling she didn't believe me. i responded, offering to send pictures if she would like. she in turn said that would not help her, she would need to see the mold, and again insisted that she could see no way the mold could break, everyone tells her how great she packs her orders. in the end, she offered to let me ship it back to her at my expense and then pay to have another shipped back to me. that's 3 shipping charges (and not cheap, i might add) for one mold. no thanks. 4 if you count the shipping i had to pay from my parents to me. sorry, im still a little upset about this. good to hear that others have ordered from there with no problems, maybe mine was just an isolated incident.