She has been slow or insulting however you want to put it for a long time. I ordered my dyes from her nearly 2 years ago and nothing has changed in that time. I cannot believe she is still in business.
www.soycandle.com carries them (premier) in packs of 50. That is the only wick I use. They are awesome wicks and self trim. Soycandle has great service and fast shipping.
If you don't have too many of them you may want to consider a different jar. Everyone seems to complain about them. I just use regular old apoth's and will probably never change.