You are right, if you call, talk to either Robert or Kimberley, they are both nice and very helpful, and have gone above and beyond, a couple of times for me. If I need soaping oils in a pinch or if I need lye, which he has a great price on, I go there. They have a great showroom, nice selection of FO's, containers, oils, etc. I would also add that an e-mail addressed to Robert, I believe, usually ends up at the front desk.....next time I would call first before throwing them away.