HOLY CRAP! This whole thing baffles me totally and I am shocked at the disrespect of some people! This was not an issue with Shelly or DIYeStores.com !! Not with her, or her customer service. Shelly runs her business from home, as many many of us do. She doesn't list her phone # for many reasons, which are nobody's business but hers! I come across many sites daily that have no phone numbers for customer service..only email addy's. I have also come across sites that have no way to contact them at all! Shelly sends out all the info a person needs to have for setting up their site, and future reference for issues that may arise when you sign up with DIY. If you would have read it you would have known how to submit a support ticket. You are upset with Shelly, but this isn't her fault...so are you bashing Yahoo just the same. Well they never emailed you to let you know of your hosting expiring...so... where is the post about them? How unfair!! Did it ever occure to you that life happens also. Do you think that your problem is the only thing going on at the time? She gets numerous emails and support ticket issues a day, and she address what she can in a timely manor. Nobody is left in the cold, or ignored!! IF.. you submit your issues as stated in the DIYeStores.com info packet you got!! I am one of Shelly's staff...and she has many wonderful people working for her! I also have met Shelly, and am a friend and take much offense to you slamming someone you know nothing about on a public board! How Rude!! And totally uncalled for!! YOU need to stop pointing fingers and take the blame for this also. I do hope you get you site back up, and wish you the best. I also hope that there never comes a day when you have an upset customer who is trying to reach you...and when they can't they bash you publically! Best of Luck.