I am a regular Southern Scentsations customer and their turn around time has always been top notch for me. I have been a customer ever since their shop was in the basement of their home, which as Trudy stated has been atleast 7 years. From my experience, if they receive orders before the UPS guy picks up, orders ship the same day. They do not send shipping confirmation emails, which I wish they would, but typically when I order I just know my package will arrive next day. Beth, Doug and their workers are all great. If you think your package should have arrived via UPS by now, simply call them. Their customer service is great.