WicknScents Posted November 28, 2011 Share Posted November 28, 2011 Not sure if this is right place to post, but here goesThis weekend I received a box that I ordered from candlescience, I was pretty leary to open because it was so damaged and sure enough when I opened it the dyes and fragrances were all busted open. I emailed Candlescience that day with pictures and here is the response I got from them todayHello I'm sorry to hear that you received a badly damaged package for your order. I will put in a replacement order. Have you contacted the post office about the condition of package when you received it? Sometimes this will help them discover errors in the handling. You will receive an e-mail with a new order number. I apologize for any inconvenience this may have caused you and appreciate you letting me know.Thank you,HeatherCandleScience SupportTHEY REPLACED MY WHOLE ORDER AT NO CHARGE!! I am soo happy! So just a heads up, Candlescience is rated top of my list for customer service!Angie Quote Link to comment Share on other sites More sharing options...
jeanie353 Posted November 28, 2011 Share Posted November 28, 2011 That is wonderful and amazing...Happy for you that you didn't lose all your product or have to wait to file a claim with the post office. Quote Link to comment Share on other sites More sharing options...
Seamist Posted November 28, 2011 Share Posted November 28, 2011 Candlescience has the best customer service around!!They are reliable and helpful and always have their products in stock!! Quote Link to comment Share on other sites More sharing options...
EnvyCandles Posted November 28, 2011 Share Posted November 28, 2011 Yes, we really like CS too! Quote Link to comment Share on other sites More sharing options...
Lorraine Posted November 28, 2011 Share Posted November 28, 2011 So happy they replaced your order for you! WOW! I LOVE Candle Sceince! Quote Link to comment Share on other sites More sharing options...
Michelle21 Posted November 29, 2011 Share Posted November 29, 2011 Another CS fan here. Quote Link to comment Share on other sites More sharing options...
number2of7 Posted November 29, 2011 Share Posted November 29, 2011 Heather at Candle Science must be new -- they don't use the post office for shipping...they use UPS ;-) Regardless, I'm glad to hear they're replacing everything. Their oils and customer service have always been great!! Quote Link to comment Share on other sites More sharing options...
Candybee Posted November 29, 2011 Share Posted November 29, 2011 Actually, they do use USPS for some of their shipping but some things like bulk wax and FOs they always send UPS. Quote Link to comment Share on other sites More sharing options...
Beth Posted November 29, 2011 Share Posted November 29, 2011 Actually, they do use USPS for some of their shipping but some things like bulk wax and FOs they always send UPS.Yep, I have some wicks coming via USPS this week. Quote Link to comment Share on other sites More sharing options...
dcroome2005 Posted November 30, 2011 Share Posted November 30, 2011 That is awesome. I love CS!!! I order by 4 pm and next day I have it Never had any damaged boxes but nice to know that they would make things right if it was to happen. Quote Link to comment Share on other sites More sharing options...
sakuraserra Posted November 30, 2011 Share Posted November 30, 2011 Excellent! Thanks for the review and awesome that they are awesome. They are on my list to test out so I'm excited to see good reviews. Quote Link to comment Share on other sites More sharing options...
Candybee Posted November 30, 2011 Share Posted November 30, 2011 I once had a bottle leak--Coconut Lime I think. That was back when they were changing their bottles and to the sealed caps. It was an older glass bottle and it came loose and leaked. Well, the bottle was half empty and everything in the box was kind of oily. Called CS and they sent me a new bottle pronto-- no charge. Got it the next day. I always get my orders the next day unless its sent USPS. I count on them for good service. Its good to know they are so reliable. Quote Link to comment Share on other sites More sharing options...
Faerywren Posted December 1, 2011 Share Posted December 1, 2011 Heather at Candle Science must be new -- they don't use the post office for shipping...they use UPS ;-) Regardless, I'm glad to hear they're replacing everything. Their oils and customer service have always been great!!I got ten 1 ounce sample FOs from CS when they had the .99 sale. I was a little surprised that they were sent via USPS in a bubble mailer. Luckily they didn't leak or get damaged, but it could have been a real mess. Quote Link to comment Share on other sites More sharing options...
pixie Posted December 1, 2011 Share Posted December 1, 2011 Although they dont carry my beloved glass glow anymore, I must say...they are the best! I love their customer service and I never have any worries when I order something new from them. I feel like they have the best of whats to offer in candle making land and they are the gold standard when it comes to candle making supplies.(I am a little disappointed that they are carrying those plastic tea light holders that I have read are catching on fire...but I have confidence they will get to the bottom of that issue soon and either let us know we can order those and feel safe, or they will pull them from their inventory)All in all, CANDLE SCIENCE ROCKS! Quote Link to comment Share on other sites More sharing options...
001 Posted December 1, 2011 Share Posted December 1, 2011 During their .99 scent sale I ordered 120 bottles (Figured I'd try almost all of them) When I got them they were perfectly packed, but when I went through the order they had shorted me. I emailed them thinking they would credit me, but they replied with an apology and the next email was a shipping confirmation. They really do have fantastic customer service. How they get the orders I submit at 3:55 pm out the door so quickly I'll never know lol They must be sprinting through the warehouse. Quote Link to comment Share on other sites More sharing options...
Beth Posted December 1, 2011 Share Posted December 1, 2011 Agreed. Super fast. & I love being able to choose the free sample Quote Link to comment Share on other sites More sharing options...
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