andy123 Posted August 30, 2009 Share Posted August 30, 2009 Ok this is an e-mail I received yesterday and I just don't know if it is worth answering since this person think that only YC makes good candles... "I do not want to come off RUDE,but everyone says their candles are highly scented, i seem to diff with some people. i am so afraid to buy from another person and have to email them after burning their candle for 3 hours and not smelling a thing. yet when i take off the cover it smells wonderful and i think oh this will be very fragrant. i only seem to have luck with yankee candle and im not sure why. everyone says they put their limit of scent in it.yet no scent in my home. i do liek one scent i see u have and its butternut pumpkin; i want to try it yet alittle skeptical. Ahat do u say to what i have explained." Quote Link to comment Share on other sites More sharing options...
Candybee Posted August 30, 2009 Share Posted August 30, 2009 I wouldn't answer it. Sounds suspicious to me. If someone were going to buy something off a website but weren't sure about it they would ask specific questions. Not write a diatribe on cruddy candles. This person is fishing for something and you may have already provided it by just opening the email. Quote Link to comment Share on other sites More sharing options...
elfcat Posted August 30, 2009 Share Posted August 30, 2009 I suppose you could offer to send them a sample or sniffie to test and perhaps you will have a new customer or don't bother because they've admitted to being high maintenance and obviously rude. Quote Link to comment Share on other sites More sharing options...
NewOrleansLady Posted August 30, 2009 Share Posted August 30, 2009 You could write back and apologize for not having "smell-a-puter" connected so she could smell the quality of your candles while they are burning. If she goes to a YC store do they let her light a candle in the shop?????? Quote Link to comment Share on other sites More sharing options...
islandgirl Posted August 30, 2009 Share Posted August 30, 2009 (edited) Email back..I Say....Try it, you might like it.. I highly recommend it..Thanks for asking..If she likes it.. She will be back.. If not.. Oh well, no loss...:rolleyes2 Edited August 30, 2009 by islandgirl Quote Link to comment Share on other sites More sharing options...
ChrisR Posted August 31, 2009 Share Posted August 31, 2009 She's just fishing hoping you'll send her something free.......delete and ignore!! Quote Link to comment Share on other sites More sharing options...
rustic Posted August 31, 2009 Share Posted August 31, 2009 Well if were me I would think twice about replying to someone like that, she sounds like one of those customers that could be a pain in the you know what! :rolleyes2 Quote Link to comment Share on other sites More sharing options...
lrbd Posted August 31, 2009 Share Posted August 31, 2009 Let it go. You don't need it. Quote Link to comment Share on other sites More sharing options...
summerbug Posted August 31, 2009 Share Posted August 31, 2009 Email back..I Say....Try it, you might like it.. I highly recommend it..Thanks for asking..If she likes it.. She will be back.. If not.. Oh well, no loss...:rolleyes2I agree with Islandgirl! You're in a business, you received a question about your product (use the "there are no stupid questions" philosophy here :rolleyes2) you should answer it! Hope the following example might help you come up with a reply! ......Unfortunately candles, like many consumer products, are something that you just have to purchase in order to try. Once you've tried the product then you can make the educated decision as to if it was a great candle or not. Of course we believe our candles are great and so do our repeat customers. However, your best solution would be to give us a try! You never know - you may even wind up making us (or insert company name here) your favorite candle company! What do you think? HTH!!! Quote Link to comment Share on other sites More sharing options...
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