joanncat18 Posted June 6, 2009 Share Posted June 6, 2009 What's up with this? I want to compare shipping rates before buying but KY wont tell me what the shipping is. Just goes right to credit card info. Does anyone know how they charge shipping on 42 lbs to Washington? 99212? Thanks. Jamie Quote Link to comment Share on other sites More sharing options...
SEORoss Posted June 6, 2009 Share Posted June 6, 2009 I know it sounds lazy, but this minor setback (not being able to see shipping costs before you start typing away your information) is something that will make me NOT use that supplier. Some of the more well known and popular suppliers have this option (which is great) where I can see the shipping costs before committing to the purchase. If other suppliers would make that happen, I bet they would receive a noticeable amount of extra business, as I'm sure I'm not the only one that does this! Quote Link to comment Share on other sites More sharing options...
joanncat18 Posted June 6, 2009 Author Share Posted June 6, 2009 But it's true...who wants to wait for an email reply or call to get shipping info? Especially when the other companies have it right there. Quote Link to comment Share on other sites More sharing options...
Brenda (OH) Posted June 6, 2009 Share Posted June 6, 2009 I completely agree . . .and I do not understand why suppliers cannot offer this option when selling via websites. I find it totally annoying, especially if I am having a moody day of ordering supplies. USPS, UPS and FedEx all offer the option for download to plugged into their carts. Yes, I still order from many who do not offer shipping costs when clicking away my order but mainly due to the fact I have tested with success and NEED to buy Quote Link to comment Share on other sites More sharing options...
Georgia Posted June 7, 2009 Share Posted June 7, 2009 a pain, I agree, but their website states they ship UPS. UPS.com says 42 pounds from 40456 to 99212 is $44.76 by ground. Quote Link to comment Share on other sites More sharing options...
joanncat18 Posted June 7, 2009 Author Share Posted June 7, 2009 Thanks Quote Link to comment Share on other sites More sharing options...
shantillescandlecreation Posted June 9, 2009 Share Posted June 9, 2009 I agree, I put up mulitple windows with all the different suppliers we are looking at. If they dont have a way of showing the shipping, they are out! Quote Link to comment Share on other sites More sharing options...
jennyjo Posted June 11, 2009 Share Posted June 11, 2009 I agree with this all as well. I was going to order from there, but two things held me back. The fact that I can't order some type of sample pack on FO and the fact that I can't see the shipping upfront. Both have me at a stand still right now. I ordered from Peak instead, where I got my samples and my shipping charges were upfront. Quote Link to comment Share on other sites More sharing options...
Candybee Posted June 11, 2009 Share Posted June 11, 2009 C&S does the same thing. You don't get the actual shipping costs even after you have already made your purchase. Annoys me to no end. But on a possitive note-- their shippping costs have been very reasonable and I get my supplies in a week or less. Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted June 11, 2009 Share Posted June 11, 2009 I hate that also that is why I hardly ever order from them and truthfully she is still using a Mals shopping cart, get real that is pretty outdated for any supplier. I agree with Ross a lot of these suppliers need to update there web sites and get more with the times. Quote Link to comment Share on other sites More sharing options...
Maggie Posted June 12, 2009 Share Posted June 12, 2009 Well...I've been a customer of KY since day 1. I don't care how she handles her cart or her site. Her products are #1 and she tests everything before she sells it. You CAN email her and ask before ordering and she will give you the shipping amount...I've done that when ordering cases of wax since I'm several states away from KY.Several of my best sellers...for years...are from KY. And as Georgia pointed out...you can figure shipping charges using UPS's website. I have had to do that with many suppliers. I really don't get what is such a big deal about this. I've been ordering supplies from internet suppliers for over 9 years..some give you the shipping and others don't. Whatever...LOL. Quote Link to comment Share on other sites More sharing options...
joanncat18 Posted June 12, 2009 Author Share Posted June 12, 2009 Basically it just takes extra time and it would be so much easier for her to just add this option for convenience. I did email her prior to starting this post and she never replied. I just wouldn't want any surprises...like someone adding in their "handling" charges that I didn't know about and getting screwed over. Plus it makes it harder to compare different sites pricing. It's not a requirement of doing business, but it sure would make life easier for the customer...us! Quote Link to comment Share on other sites More sharing options...
Candlebuddy Posted June 12, 2009 Share Posted June 12, 2009 I'm a long time customer of KY too, and although it would be nice to know the shipping costs, it still doesn't make a difference to me when it comes to this supplier. I can't say enough good things about KY ... awesome customer service, top quality fo, etc, etc, etc. Quote Link to comment Share on other sites More sharing options...
debscent Posted June 12, 2009 Share Posted June 12, 2009 I appreciate your frustration, but YOU WILL get top notch service from KY, as well as great oils. The time it took you to type up this post, you could have found the cost of shipping on UPS. Priorities, I guess. Quote Link to comment Share on other sites More sharing options...
SEORoss Posted June 12, 2009 Share Posted June 12, 2009 For those of you defending KY, that's awesome - I don't think anyone here is saying they aren't top quality...I'd love to try some of their stuff!However, it's a known fact in the e-commerce world that little things like not providing shipping costs up front is a massive turn off! It's just one of those things that you need to have in order to not lose a potential customer's short attention span. It's extremely easy to implement, and most reputable online retailers (in any industry), will provide this info up front if they're serious about capturing as many new customers as possible. It just makes sense. Oh well, no big deal really! Quote Link to comment Share on other sites More sharing options...
joanncat18 Posted June 12, 2009 Author Share Posted June 12, 2009 I am sure they are top quality. I just didn't know how they charged their shipping when I first started the post. Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted June 12, 2009 Share Posted June 12, 2009 I agree her stuff is great but when I am ordering and trying to budget my money I like to compare shipping cost because it does make a big difference. I also think that since supplier make so much money off of us they need to take our needs in to consideration. One of the consideration is that our time is worth money also and shipping is a need to know. It not just KY's there are a lot of suppliers out there that could use a little help with their web sites to make it easier on their customers.No one here said KY stuff was not great just that the shopping cart leaves a lot to be desired. Quote Link to comment Share on other sites More sharing options...
3lephant1 Posted June 13, 2009 Share Posted June 13, 2009 Hi,Could someone fill me in on who Ky is? Quote Link to comment Share on other sites More sharing options...
Maggie Posted June 13, 2009 Share Posted June 13, 2009 Hi,Could someone fill me in on who Ky is?kycandlewaxsupply.com Quote Link to comment Share on other sites More sharing options...
Candlebuddy Posted June 15, 2009 Share Posted June 15, 2009 I'm not defending KY; I don't feel that's necessary; KY's reputation speaks for itself. I'm just stating my opinion of this supplier based on my personal experience. Everyone is different ... there are some that feel very strongly about upfront shipping ... so much, that without it, the sale could be lost. And based on that, I agree, that from a supplier's perspective, it would be wise to update the website. Personally, when it comes to this supplier, it's not an important feature to me. Yes, it would be nice, but not necessary. I'm quite happy with KY's website as it is ... but that's just me. Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted June 15, 2009 Share Posted June 15, 2009 Is their soy container that same as gb 415..i know that sometimes a company calls it a different # but it is the same.. Quote Link to comment Share on other sites More sharing options...
tootie04 Posted June 15, 2009 Share Posted June 15, 2009 I'm not defending KY; I don't feel that's necessary; KY's reputation speaks for itself. I'm just stating my opinion of this supplier based on my personal experience. Everyone is different ... there are some that feel very strongly about upfront shipping ... so much, that without it, the sale could be lost. And based on that, I agree, that from a supplier's perspective, it would be wise to update the website. Personally, when it comes to this supplier, it's not an important feature to me. Yes, it would be nice, but not necessary. I'm quite happy with KY's website as it is ... but that's just me. Ditto...I always email her if I need a shipping quote....she gets back to me same day usually....the OP lives in WA state....you will do best with ordering the 200 lbs....shipping is cheaper that way. Quote Link to comment Share on other sites More sharing options...
Winter_Willow Posted June 16, 2009 Share Posted June 16, 2009 I'm not defending KY; I don't feel that's necessary; KY's reputation speaks for itself. I'm just stating my opinion of this supplier based on my personal experience. Everyone is different ... there are some that feel very strongly about upfront shipping ... so much, that without it, the sale could be lost. And based on that, I agree, that from a supplier's perspective, it would be wise to update the website. Personally, when it comes to this supplier, it's not an important feature to me. Yes, it would be nice, but not necessary. I'm quite happy with KY's website as it is ... but that's just me. I have to agree with candlebuddy. I have ordered from several suppliers from the North and ended up paying anywhere from $8.00 to $14.00 more than what their cart said. That did not include a stupid $5.00 rush fee. I always call Vicky with my orders and her shipping is only what UPS charges. I have never paid a rush fee and 99% of the time my oils and wax ship the same day. If you want to try her products, just call her. She will give a pretty darn close estimate. Quote Link to comment Share on other sites More sharing options...
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