Luci Posted November 19, 2006 Share Posted November 19, 2006 What is the turnaround time for BCN? I placed an online order at noon on Friday 11/17. After a few minutes, I received an email listing of my order for me to double check. It also said that the shipping was an estimate, etc.I replied asking if I would receive an invoice from Paypal. After about 45 minutes, I received a reply that if I hadn't already received an invoice for payment, I would whenever my order is packed. I have heard nothing since that time.This is my first order with BCN and would like to know what to expect as far as time with them. I had a shipping problem with BCS a while back. They never invoiced me. When I waited for a week or so to contact them AGAIN, I was told that I had a pay a repacking fee in order for them to process my order even though it was THEIR mistake. I would like to avoid this happening again, besides needing my order. Quote Link to comment Share on other sites More sharing options...
scntdwik Posted November 19, 2006 Share Posted November 19, 2006 I just received an order from them not too long ago and from the time I placed the order to the time I actually received it was about a week and a half. Quote Link to comment Share on other sites More sharing options...
MichelleOH Posted November 20, 2006 Share Posted November 20, 2006 1-3 business days. It states that on their site. Quote Link to comment Share on other sites More sharing options...
scntdwik Posted November 20, 2006 Share Posted November 20, 2006 1-3 business days. It states that on their site.Hmmm...guess I should have been on the phone to them then! Quote Link to comment Share on other sites More sharing options...
Luci Posted November 20, 2006 Author Share Posted November 20, 2006 I did read their policy and realize the order was placed on a Friday. I guess I have gotten spoiled with Aroma Haven and Bayousome, etc. that ship really fast.My main concern is having the same problem with them that I had with BCS. I've always paid right away with other suppliers. Quote Link to comment Share on other sites More sharing options...
diamondk Posted November 20, 2006 Share Posted November 20, 2006 I placed an order Wednesday night and it shipped out on Friday. HTH Quote Link to comment Share on other sites More sharing options...
WYJen Posted November 20, 2006 Share Posted November 20, 2006 It's taken anywhere from 1-4 days for them to invoice me if I"m paying by paypal. It's worse this time of year since it's the busy season. I had the same issue with BCS not long ago :undecided Quote Link to comment Share on other sites More sharing options...
YooperCandles Posted November 20, 2006 Share Posted November 20, 2006 I just took a ride out to BCN on Friday afternoon! (its about a 3 hr drive). I didnt buy much, but really needed the stuff fast and they said they would be an extra 2 day delay on shipments right now because they are swamped with orders (busy season for us candle and soap makers). I couldnt wait for the order to ship on Monday and not get it until Tuesday so I went and got it. Just so you know, they are really fast on shipping, but about 2 day in house for packing.HTH ~ Pam Quote Link to comment Share on other sites More sharing options...
Lorrie Posted November 20, 2006 Share Posted November 20, 2006 I placed an order from them and I ordered on a Friday. I didin't recieve my shipping confirmation until Monday afternoon. Quote Link to comment Share on other sites More sharing options...
Luci Posted November 20, 2006 Author Share Posted November 20, 2006 I just got an email from them stating that they would send an invoice when they have packed the order and are running 2 to 3 days on getting orders processed.As I said previously, I was concerned that it would be a repeat of what happened with BCS and the repacking fee. I would have canceled that order then, but they were the only supplier with what I needed at that time so I paid the fee even though it was their mistake. Quote Link to comment Share on other sites More sharing options...
Crafty1 Posted November 20, 2006 Share Posted November 20, 2006 I placed an order w/ them on Thurs, the 16th, got my shipping details on Friday, the 17th and it is expected at my door on Wednesday, the 22nd according to UPS website. Just want to make sure I am understanding your situation. Are you placing your order online, then selecting paypal (or something else) as a form of payment, then they invoice you once everything is packaged and ready to ship? Quote Link to comment Share on other sites More sharing options...
Luci Posted November 20, 2006 Author Share Posted November 20, 2006 Yes, I did that, Crafty1. I'm just paranoid about not hearing from them and because of my experience with BCS. I know they are 2 different companies, but those are the only 2 that I have dealt with that have that method. Also, as I mentioned, I am spoiled with some of the other suppliers that take care of orders lightening fast.I hope to receive an invoice today. I sure need those wicks! Quote Link to comment Share on other sites More sharing options...
Kelly Posted November 20, 2006 Share Posted November 20, 2006 I usually get my order in a couple days from BCN but I live in Wisconsin. I don't know if I ever get an invoice except for the one that comes with the shipment.I need to place an order today though, with the hopes of receving it on Friday. But the holiday will probably screw that up.kelly Quote Link to comment Share on other sites More sharing options...
gmp Posted November 20, 2006 Share Posted November 20, 2006 Have you tried BCN's on-line chat? I've used that feature before when I had questions and they are always so helpful. (I love that feature - it is great for product questions/troubleshooting as well). Also, for what it is worth I have ordered from them three times in the past month and their delivery date was on target every time. Quote Link to comment Share on other sites More sharing options...
Luci Posted November 20, 2006 Author Share Posted November 20, 2006 I just got invoiced and sent payment. As I said, I wasn't in a panic, just curious about their policies as this is my first order. I've only heard compliments here about them so thought I would ask.Thanks, everyone, for your reassurance. I've paid, so I'll chill now. Quote Link to comment Share on other sites More sharing options...
Noodle Posted November 20, 2006 Share Posted November 20, 2006 I always get my packages relatively quickly from BCN. I hope that your stuff comes soon! Quote Link to comment Share on other sites More sharing options...
jgcurtis1961 Posted November 20, 2006 Share Posted November 20, 2006 I live in Nebraska and always get my orders fairly quickly from BCN. Every time I've ordered my order has shipped out the next day. Quote Link to comment Share on other sites More sharing options...
SueH Posted November 21, 2006 Share Posted November 21, 2006 I order from BCN a lot and live in Pa. I usually get an online invoice in the next 1-2 days and get my stuff in about 5 days to a week. Quote Link to comment Share on other sites More sharing options...
junebug Posted November 21, 2006 Share Posted November 21, 2006 I live in Southern CA (near the Mexican Border)and I got my order from BCN and BCS faster than C&S, which arrived today.BCN and BCS take about a week, but I always have gotten everything I ordered and packaged nicelly. HTH! Quote Link to comment Share on other sites More sharing options...
KristinesShower Posted November 21, 2006 Share Posted November 21, 2006 I'm literally 4 hours from BCN & it takes me 5-7 days to get my order - who knows. Quote Link to comment Share on other sites More sharing options...
Crafty1 Posted November 21, 2006 Share Posted November 21, 2006 Yes, I did that, Crafty1. I'm just paranoid about not hearing from them and because of my experience with BCS. I know they are 2 different companies, but those are the only 2 that I have dealt with that have that method. Also, as I mentioned, I am spoiled with some of the other suppliers that take care of orders lightening fast.I hope to receive an invoice today. I sure need those wicks!Okay, I understand your concern now. I did that once with a check payment with BCN. I had to fax a copy of my check, what for clearance, etc. It took a couple days longer than the usual turn around time. I now only pay with credit card or paypal. For me, it seems that my order gets processed a lot sooner this way with BCN. I have never had a problem with a ridiculously slow order from them. they have always been delivered in a reasonable amount of time. I too am like you, once I get spoiled with quick delivery I tend to expect the same from everyone else...lol Quote Link to comment Share on other sites More sharing options...
Kymber Posted November 21, 2006 Share Posted November 21, 2006 I order a LOT from BCN and they are very fast at shipping. I know this time of year the processing is 1-3 days and once it is shipped I have it in 2 days and I live in SD. I paid by paypal once and it slowed the processing down a couple extra days so now I always pay by CC. During non-busy times I can order in the morning and it is on the UPS truck by end of day. They are very very fast! BUT paypal will slow the order down considerably....because they have to pack, get shipping and send you an invoice....wait for you to pay the invoice and then ship. I think that is the way with all companies who accept paypal. I have also noticed all the other companies I order from have slowed way down on their processing too......because of the busy season. Quote Link to comment Share on other sites More sharing options...
mommy2xp Posted November 21, 2006 Share Posted November 21, 2006 I'm in the same boat with Candle Soylutions. I placed an order on the 16th and have heard nothing. Normally, they are so fast that I get a "shipped" email as soon as I check out. I've gotten so spoiled! :embarasse Quote Link to comment Share on other sites More sharing options...
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