I just found this thread wish I had seen prior, this just happened to me, I ordered a lb of the funnel cakes which I really like, but its out of stock, I got the slip and they don't answer emails, I asked for a refund, no such luck. Now I don't know if I will ever get this oil after reading this. Has anyone had luck calling them, I guess I will try.. This is so bad, how can you run a business with this kind of customer service no wonder the great sales right now. And its sad because this funnel cake had no cherry note like the one from ICS, and I hear the one I just ordered from Connies candles has cinnamon in it.. So I guess I will have to discontinue this scent.