I, too, had a recent problem with them. There is another thread in the business side of things section with more complaints and happenings... However, after 2 weeks, alot of unanswered emails, several phone calls that gave a recording that said they were TOO BUSY to answer, and a lot of swearing that is going to send me to hell.....I finally got my order.. I am not ordering from them again.. Paying more for GREAT CS and not to have headaches over crap is worth it to me.... Just more of my 2 cents... Emily