Thanks for the reviews. I love soapsilly. I have never had problems myself. I think I mentioned long ago that only one time my order was delayed. I recently had the opp to speak with her before she closed. I really feel for her. She is a one woman biz, working from home, with children, a husband that works 14 hours a day and travels away from home, goes to school part time and has had a run of bad luck with her health, she's quite young too. She just had surgery last week on her shoulder from her car accident. Anyways, she was really nice and answered my questions I had regarding phthalate free fragrances. We were on the phone for probably an hour. Her marshmallow is the best. BTW, I asked her if she was going to sell her biz with her closing it down for her surgery (I was a bit worried I might not see my beloved marshmallow again) and her response was a stern never, so I think you'll be waiting a really long time. That's ok, it just gives more for me to buy from her. (hehe)