funkymonkey66

I just was about to place an order at candlesandsupplies for wax and it jumped up from 80 odd dollars to just a tad over 100.00 a case. Did I miss something? Gas did not go up so what is going on with the wax increase? Guess I grab it from Candlescience.

Yes, this place is owned by the old owners of Snowtop. I wonder if she will come back with the oil formulations that ICS discontinued. That would be great.

Jen you don't need to explain yourself, she owes you money and she didn't pay.You should tack on interest to whatever you work out for all the nonsense.

Thanks candlemama I appreciate that, It's not commendable, but thank you for saying so, I just view it as being responsible. No one ever said life was going to be fair or easy. You have to play the cards that you were dealt and go on with your life. I have to say I was embarrassed to post my business. It is my personal business and I think things like that should stay that way. If someone wants to vent to friends, therapist or family then fine, it is good to have a release. But don't pull the sympathy card when you welch on a debt or obligation! No one cares if or why I can't fulfill my obligations or pour candles or pay my bills. No one cares if or when my kids are sick or that I haven't slept in days because I have to take care of what I need to take care of around the house. No one helps me do what I have to and I do not expect them to. I despise when people use crap like this as an excuse for sympathy which is offensive to the rest of us that suck it up and are responsible. My husband put it best when he said, "Come to me and show me a paystub from Mc Donald's because you are doing EVERYTHING you can to pay your bills. In your free time you took a second job to make ends meet. Don't come to me whining for a hand out or a break. If you have the time to complain then you have the time to do something about it and complaining will not fix your situation." I am sorry if any of what I said sounds harsh or offensive. I just see this type of thing so much and it makes me sick to my stomach.

I feel your pain and understand that times are tough and people have their own issues but what the heck does that have to do with a debt you owe? If you did not have the money then you should not have ordered or accepted the merchandise if you were going through financial issues period. Again, I am sorry for what ever personal issues you are dealing with and I hope they get better soon. Just so you know where I am coming from, I am not just being rotten. I will give you a short run down of what I have been through the past year. Last January I was diagnosed with a weird type of Mono that will never complete go away it's almost like Lupus, then during a routine check up they found pre cancerous cells that WILL turn into cervical cancer, it's just a matter of when. Now they found questionable lumps in my breast. A few months later my husband had a stroke... then days after that my kitchen flooded in the middle of the night which then flooded the into the basement that held ALL of my candle overstock that I just bought for the busy season. When Serve pro tore out the water damage they found black mold! 10 thousand dollar clean up job not covered by insurance! This past October I was diagnosed with 2 spots skin cancer on my back, I just had my 3rd surgery and my next apt is Wednesday for the 4th. The went deep and I am in allot of pain. I am supposed to take it easy and not work, but I am a mom, wife and business owner. I can't take a break I have obligations! Seriously what could go wrong went wrong and that is just the tip of the crap I have been through, I didn't even get to the virus my kids brought home a few weeks ago and the explosive diarrhea and projectile vomiting that went with it. I am not trying to be funny either. This is all true! But despite all the horrible horrible things that were happening in my personal life, I paid my bills on time, filled the orders and took care of my family. And NEVER told ANYONE except for close friends and my immediate family. I never used ANY of this personal stuff of reasons why I can't pay my bills or fulfill obligations to my customers or anyone else. It's pride.

Run away! I just read the thread on the dish and what that poor woman is going through to get her stuff back OMG!

I love double wicks but I will not double wick a tin. A while back I read reports of people claiming they caught on fire. CS has or had a double wicking tool that will show you how exactly they should be placed depending on the dia. of the jar. People seem to like it, I never tried it though.

Maybe she was just calling them 3x strength. I buy different "grades" of oil, the higher the grade, the less cutting agent used, (supposedly) and the more money you spend. Some oils are just stronger than others.

See what I am talking about, just too much hassle right? Do you feel like they think you're liar now? Like you should not have even brought it to their attention and you wasted their time? When you got off the phone did you just want to bang your head and say what just happend there and why in the world did I just give them more money? That whipped cream better be the best darn whipped cream ever! I never ordered again after my experience. In the words of my dearest friend CDGM "That just chaps my a$$!" At least you had a postive experience with TCMS.I like them:D

You have to pay to be a customer, otherwise it's charity.

I would not have sent a reply like that. Why give her hope? Did you look at the "reviews" she did for other companies by any chance?

I have a thousand of them from Candlewic if you want them. Pm me.

Everyone knows deadbeats have a million excuses why they can't pay. As a matter of fact that is the only thing they can provide.... excuses. Ignore anything she says to you because it's just a distraction from her wrongdoing. I would love for you to post her name, and I would like to sit here and watch the fireworks, but that is all that is going to accomplish. Posting her name will not get your money back, it will just be drama. But just so you know if you did, she couldn't do anything about it. If she really knew the law she would not have thrown the slander card at you when anyone knows that is nonsense. We all know what slander is and posting your truthful experience is not.

It has happened to me in the past from them. A bottle leaked all over, the wicks were a mess it was a total disaster. And it's never happened before by the way....They wanted me to weight the bottles and take pictures, estimate how much I think they owe me and they would apply it to my account or something like that.... all sorts of BS which made me feel as they thought I was lying. It was just too complicated and annoying. I should not need to jump through hoops to get something I paid for. Send me another shipment and pick this one up, when you get it back see what you sent me for yourself or let UPS inspect it. If I was a liar then you have my credit card on file. They offered me freebies for the trouble and I told them I did not want them. I only wanted what I ordered and for that to be intact when it got here. On average their customer service is okay, but I feel they could be a little more professional and customer friendly when it comes to damaged shipments. I should add it was handled by email, perhaps I would have had a better experience over the phone.

That was my first impression too. Thank goodness for the delete key.

The end of the email said something to the effect of "look forward to hearing back from you as customer service is always a part of my review" Am I obligated to respond and acknowledge the solicitation for freebies or I have poor customer service which will be duly noted on you tube?

I should have clarified that of course if there is something wrong or defective then yes, you should take it back and pick up the tab on the entire thing. But if it's buyers remorse or she didn't like the scent that is not your issue. Just so we are clear on the circumstances, is she wanting to keep the product and get a refund or does she just want to return something and what is her reason?

Is it just me or is this the wave of the future for people to get something for nothing? I must get 10 emails a week from random people on you tube and bloggers asking for free stuff in exchange for a review. I send a blanket, "thanks for your interest and no thank you" email back or delete it depending on my mood. Is anyone else getting these and how are you handling it?

Exactly.

I love candlewic. Anything in their ultimate line is fantastic. Did you want recommendations on bakery, fruits or florals? The wild main blueberry is great, white tea and ginger, all of the yankee dupes, and hot butter rum is really good.

Being an online business you can't afford to play ship n sniff with people. You are not responsible if a candle scent is not to their liking or what they should have done with their money PERIOD. That is what you make smaller sized candles for, so the investment iis not that great in case they don't like it. As far as damages, when shipping glass I always use Fedex or UPS. If something arrives damaged then the "carrier inspector" can come out to inspect the damages if need be and I am removed from the situation. I don't want to waste money getting it back just to see it is shattered. I just resend out the merchandise and I am issued a check for the full amount plus shipping by the carrier. Even then they get exactly what they ordered no subs of size, product or scent. Basically all sales are final, I don't make exchanges.

Ky's Apple Pie

If you are both in Canada do you have to pay customs charges within the country?

I just got in the one from JS 2 days ago. It smells like candlewic's wildmain blueberry (which IMO is one of the best blueberry scent ever) mixed with NG midnight pomegranate and a hint of raspberry. I'll tweak it alittle, but I like it and it's really strong. I wonder what would happen if you mixed this with ky's Zucchini Bread?

Unless this person lives in Canada or is in the US, I think it's more of fear tactic for the "dead beat" to read the threat of suing and being outted here. No one from this country is getting extradited so going to court in the first place will be a non issue. If things do work differently up North and what Jen says is true, the woman should pay up or face some time behind Canadian bars LOL. Have you though of vigilante justice, heck it's cheaper! I am just kidding. I hate when people get ripped off, it leaves a sour pit in my stomach. I am sorry you have to deal with it.