More than most, I understand where you're coming from. I lost what some would consider a fair amount of money with hcm from believing and trusting verbal agreements. Once I lost trust, I had to make the decision to cut any further losses and just chalk it up to a learning experience in business. I didn't just fall off the turnip truck. I'm new to having a website, but I'm certainly not new to the business world and fly-by-night "business" people. I don't think that I'm the only person who signed with HCM after being assured that I would have top-notch customer support and guidance as a new website owner.