I agree. A wholesale account should be beneficial and lucrative to both you and your client. Someone who starts from the get go by taking advantage of you and wanting stuff for free has just demonstrated that they will not make a good business relationship with you. Drop this woman and be done with her. She has already shown you her true colors and trust me it will just get worse. Whenever you are approached by a new wholesale client and they want a product you don't have make sure they pay for the research and development up front. Draw up a contract and put it all in writing so it clearly spells out the parameters of the project and the timeline. Doesn't matter if its a smaller jar, or a new label design, or a guest size bar of one of your regular soaps. Any change in your product or designing a new product will take time and resources. Do not spend any of your money or time on any project unless they are willing to pay for it up front. I think that is a lesson many of us learn the hard way.