The first time I purchased something from them the products were fine, but shipping was slow and there was no response to email. The box that it arrived in smelled moldy. I figured it was just where they store their boxes. I didn't order from them in a while and gave them another chance, since then it's been fine. Fast and very reasonable shipping, good clean products and replies to questions. Jody offers many items that WSP offers and it's cheaper for me to have them shipped from her than WSP's sky high shipping. I trusted her enough to place a $1200 order, and it was just fine and packaged beautifully. It seems like it's hit or miss for people.