"Instead of accomodating the request, I could actually hear huffing and puffing like I was inconveniencing the woman and just trying to give her busy work. ...Okay, I kind of forgot about that rude incident..." First of all, this is just my 2 cents. I have never ordered from this supplier. But the way I see things.. if ANY supplier is "too busy" to take care of customers in a professional manner for ANY customer, they are "too busy" to need my business. I am not referring to this one particular supplier, it is any supplier. I was in retail for a long time before I became a Respiratory Therapist. You have to treat your customers with respect, or you won't have any customers, period. Let me tell ya, it isn't always easy either, I've had to bite my tongue many times. Had I heard the "huffing and puffing" you say you did, I'd have cancelled my order. I don't care how bad I needed the order or how good the product is. That's just the way I am.