Most of the suppliers I order from are large companies. I really dont mind that they re-use their boxes, it's better for the environment. I re-use mine for that reason, and because as I mentioned before in Canada the P.O. doesnt provide free boxes. So if I were to buy boxes, that would be another cost i'd have to add into my prices, therefore making them higher. I think the reason peaks doesnt include an invoice in the box for me is because they're kind enough to mark the orders as less than they're worth for customs purposes. I really dont mind, I can just print up the invoice online if i need it. I hope that the company has great customer service and really turns this around for you.