I'm so glad you posted this because I am new to candlemaking. I had been contemplating ordering their palm wax but I'm in Ca and the shipping is double to me so some very nice people on here gave me other alternatives. What I think you might want to say in your e-mail that there is a network of candlemakers and that we stick together. Basically you will tell us all about how terrible your experience has been ... I don't mean to threaten them, but they need to be aware how if they don't treat people in a decent way and have good products it will hurt them. Oh I feel like I'm babbling but I hope you get the idea. Thanks so much for letting us know about your experience, $1500.00 might not be a lot of money in their business world but it is a lot of money to me and if they aren't going to treat you with respect I would definitely not use them. I'm sorry that you had such a terrible experience but thanks so much for sharing with all of us.