BlancaD Posted January 12, 2012 Share Posted January 12, 2012 Does anyone know any other way to contact someone at Snowdrift Farms, I know they have closed ,but I placed an order from their going out of business sale, and there is a MAJOR(over $200.00 worth) discrepancy in the refunding of some of the items I ordered, I have sent numerous emails since the end of the December and no one answers them or the phone. I am very frustrated, I know the owner is going through alot right now with the loss of his wife and business and I am sympathetic, but this issue needs to be addressed as well as the issue with the product ingredient labeling, they weren't shipped with any..alas I might just need to take the loss ..just wanted to vent.... Quote Link to comment Share on other sites More sharing options...
lauramw71 Posted January 12, 2012 Share Posted January 12, 2012 I have no idea, but you could always contact your credit card company.. Quote Link to comment Share on other sites More sharing options...
ProudMarineMom Posted January 12, 2012 Share Posted January 12, 2012 Blanca, I have tried to contact them as well with no luck. I don't have any product nor a refund. Fortunately my order was only about $60. But for me, that is a lot of money since I'm just starting out with the business. At this point I have opened a dispute with my credit card company. Still waiting to hear from that. Quote Link to comment Share on other sites More sharing options...
BlancaD Posted January 12, 2012 Author Share Posted January 12, 2012 Thank You- I think I will go that route also, how unfortunate, I was an established customer... Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted January 12, 2012 Share Posted January 12, 2012 if you paid thru paypal...file a dispute..i think some have been getting their money back that way.. Quote Link to comment Share on other sites More sharing options...
lsg Posted January 12, 2012 Share Posted January 12, 2012 I just sent them another e-mail through the e-mail address from Paypal. If I don't hear from them in a couple of days, I am going to file a claim dispute also. Quote Link to comment Share on other sites More sharing options...
se2653 Posted January 12, 2012 Share Posted January 12, 2012 I haven't received my order from them, and tried to call with no answer. I just sent an email. I noticed their email around the holidays that it would be taking longer to process and send out orders, but wondering what is going on too. Interesting to note that others are experiencint the same thing, luckily my order was under $40, but I still really wanted some of the products- so I'm hoping they will still come. I ordered at the beginning of the sale, so I was hoping my order would go through before he ran out of product. He must be overwhelmed is all I can think.... Quote Link to comment Share on other sites More sharing options...
Kitn Posted January 12, 2012 Share Posted January 12, 2012 I am waiting for my $150.00 order since Dec 2/11. I filed a claim with paypal a little bit ago, I have not heard anything form Snowdrift regarding the issue. Quote Link to comment Share on other sites More sharing options...
se2653 Posted January 14, 2012 Share Posted January 14, 2012 just got an email today with the refund. bummed. i really wanted some of the products i ordered! Quote Link to comment Share on other sites More sharing options...
bayougirl Posted January 15, 2012 Share Posted January 15, 2012 I just got an e-mail with a refund, too. I just contacted my discover card 2 days ago. I'll make sure it shows up on the card before I call and tell them to discontinue the charge back. Quote Link to comment Share on other sites More sharing options...
soapbuddy Posted January 16, 2012 Share Posted January 16, 2012 I got my refund through Paypal. If you pay with a CC, I would do a chargeback asap. Quote Link to comment Share on other sites More sharing options...
tootie04 Posted January 16, 2012 Share Posted January 16, 2012 This is so sad...I placed an order too and got tired of waiting and went over there (I live in Tucson) the man was just really not with it...very upset and all. I saw partial orders sitting around and he just really didnt know where to start i dont think. He didnt have over half my order to which the refunded while i was there. He was there all alone and there was a girl up front at the computer but it was just a real sad scene. I wanted to cry...anyway I hope you all get your money back and all. I have not been back over there since that day...so i dont even know if they are still in the building. Quote Link to comment Share on other sites More sharing options...
earthfriendly Posted January 16, 2012 Share Posted January 16, 2012 Wow, that is so sad. I wish that someone that lived nearby would offer to come in and help him get those orders out. Thinking of him and family. Quote Link to comment Share on other sites More sharing options...
Kitn Posted January 16, 2012 Share Posted January 16, 2012 That is so sad, the whole story breaks my heart.. Quote Link to comment Share on other sites More sharing options...
BlancaD Posted January 17, 2012 Author Share Posted January 17, 2012 Aww..now I feel bad..I will give him more time... Quote Link to comment Share on other sites More sharing options...
se2653 Posted January 17, 2012 Share Posted January 17, 2012 I also feel bad for him- so sad that this has affected his business. I really liked his products. Praying for him and his family. Quote Link to comment Share on other sites More sharing options...
TexasBrat Posted January 18, 2012 Share Posted January 18, 2012 Wow, that is so sad. I wish that someone that lived nearby would offer to come in and help him get those orders out. Thinking of him and family.I wish I lived nearby, I would help. I know what it feels like to be overwhelmed with orders that need to be shipped out but not along with having to deal with a death. Quote Link to comment Share on other sites More sharing options...
Kitn Posted January 18, 2012 Share Posted January 18, 2012 I got my money back today, via Paypal. I still would have rather had the product... Quote Link to comment Share on other sites More sharing options...
TexasBrat Posted January 19, 2012 Share Posted January 19, 2012 I got my money back today, via Paypal. I still would have rather had the product... Was it just the product or the closeout pricing? I never ordered from them before so I am not familiar with their products. Quote Link to comment Share on other sites More sharing options...
tootie04 Posted January 19, 2012 Share Posted January 19, 2012 I am glad you got your money back. I went by there yesterday and didnt see anyone there. Losing his wife was just half the story...the relative he left in charge of the company so he could be with his wife needs to be hung!! They stole him blind and totally crippled the company...over 100,000 dollars. It is a huge mess and no lawyers here wanna take the case cause "family" is involved. Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted January 19, 2012 Share Posted January 19, 2012 (edited) that is very sad..i can't imagine, the hurt of losing a loved one..and then having someone you thought you could trust, steal from you..I hope all turns out good for him.. Edited January 19, 2012 by 8-GRAN-ONES Quote Link to comment Share on other sites More sharing options...
ProudMarineMom Posted January 19, 2012 Share Posted January 19, 2012 OMG! That poor man, I do feel sorry for him. I hope he is able to find someone that will be able to help him out. I did get my refund yesterday but like others would rather have had the products. Everything that I had ordered from him in the past was good quality. Will keep him in my thoughts. Quote Link to comment Share on other sites More sharing options...
se2653 Posted January 19, 2012 Share Posted January 19, 2012 So, so sad! Thank you for sharing the reasons, I didn't know the full story- wish he had some recourse with the situation, someone in his corner. Quote Link to comment Share on other sites More sharing options...
soapbuddy Posted January 20, 2012 Share Posted January 20, 2012 When Trina died, it just wasn't the same. Snowdrift was Trina's "baby". Quote Link to comment Share on other sites More sharing options...
Kitn Posted January 20, 2012 Share Posted January 20, 2012 That is so true Irena.. Quote Link to comment Share on other sites More sharing options...
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