Jokerjen Posted July 30, 2008 Share Posted July 30, 2008 They expect me to order a $200.00 minimum!!!! I wanted to sample a few of the fo's to see what they were like and was told I would have to up my order to $200.00 when it clearly states on their site that there is no minimum order!!!!! http://candlescience.com/faq/3/using-the-website/do-you-ship-internationally/ Quote Link to comment Share on other sites More sharing options...
Meridith Posted July 30, 2008 Share Posted July 30, 2008 That sucks. Especially if you read this:http://candlescience.com/faq/1/using-the-website/minimum-order-size/Based on this, I'd question the company and hold their feet to the fire. If they have changed their shipping rules, they should update their site. I have no patience with suppliers that won't take time to update their sites. Customers SHOULD be able to rely on what is on the site whether it be a price, item in or out of stock or policy, etc. Quote Link to comment Share on other sites More sharing options...
islandgirl Posted July 30, 2008 Share Posted July 30, 2008 Even though your in Canada, it clearly states no minimum.. I would call them.. Quote Link to comment Share on other sites More sharing options...
Meridith Posted July 30, 2008 Share Posted July 30, 2008 ooopssss I did not catch that you were in Canada. My bad, eh? I'd still call. Quote Link to comment Share on other sites More sharing options...
bugtussle Posted July 30, 2008 Share Posted July 30, 2008 Call them again. They have some of the best and quickest shipping available. It was probably a mistake. Carole Quote Link to comment Share on other sites More sharing options...
Jokerjen Posted July 30, 2008 Author Share Posted July 30, 2008 That's twice now that they told me that ...I emailed a few weeks back and got told the very same thing..but as you can see by the link I posted it says no minimums to Canada...... Quote Link to comment Share on other sites More sharing options...
jennhalcyon Posted July 30, 2008 Share Posted July 30, 2008 Yeah, Jen...call them. They are great on the phone and you can almost always get one of the owners on. They really are great to work with and have some awesome oils, so it would be worth a call to a LIVE person. Good luck... Quote Link to comment Share on other sites More sharing options...
logcabinmomma Posted July 30, 2008 Share Posted July 30, 2008 Agreeing, they are great on the phone and obviously there is a glitch somewhere!-Kristi Quote Link to comment Share on other sites More sharing options...
ChrisR Posted July 30, 2008 Share Posted July 30, 2008 Sent you a PM Jen! Quote Link to comment Share on other sites More sharing options...
Candlebuddy Posted July 31, 2008 Share Posted July 31, 2008 Absolutely talk to the owner ... from my experience with Candle Science, this sounds totally out of character for this company. Quote Link to comment Share on other sites More sharing options...
Jokerjen Posted July 31, 2008 Author Share Posted July 31, 2008 Apparently they didn't update their site ....but that is what it is a $200.00 minumum for Canada, I think they have it updated now to reflect that...... Quote Link to comment Share on other sites More sharing options...
dabbledoya Posted July 31, 2008 Share Posted July 31, 2008 I'm just not understanding the minimum to Canada, period Wondering out loud, because I don't know much, if anything about int'l shipping. I'm sure folks in Canada, along w/ other countries, expect shipping costs to be higher when ordering something from the US, so they pay it. So why the minimum~~especially that high of one~~if they're willing to pay the extra cost of shipping? I'm definitely missing something here, maybe someone could explain it? Quote Link to comment Share on other sites More sharing options...
Candlebuddy Posted July 31, 2008 Share Posted July 31, 2008 I'm confused too ... maybe I'm missing something here, but it doesn't make sense to me either. Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted July 31, 2008 Share Posted July 31, 2008 I just looked at their site..I see nothing about that either..They have always went far and beyond in there customer care department, with me...Hope this gets straightend out.. Quote Link to comment Share on other sites More sharing options...
Jess05 Posted August 1, 2008 Share Posted August 1, 2008 That really doesnt make any sense....hmmm...it still says this on there site "We ship to Canada with no minimum, please call or email your order along with your full mailing address."Hopefully you can get this all figured out...Jessica Quote Link to comment Share on other sites More sharing options...
celicagtca Posted August 3, 2008 Share Posted August 3, 2008 They expect me to order a $200.00 minimum!!!! I wanted to sample a few of the fo's to see what they were like and was told I would have to up my order to $200.00 when it clearly states on their site that there is no minimum order!!!!! http://candlescience.com/faq/3/using-the-website/do-you-ship-internationally/I'm also from Canada and have chatted with a customer service rep., and was never told about a $200 minimum. I would definately call them back and get it straightened out. Quote Link to comment Share on other sites More sharing options...
iammommytwo Posted August 3, 2008 Share Posted August 3, 2008 yes....please, please call them. they are absolutely wonderful people.(try asking for Dan, or even Rosemary) Quote Link to comment Share on other sites More sharing options...
Sugar & Spice Dog Treats Posted August 3, 2008 Share Posted August 3, 2008 I ordered from them about 3 months ago....yup...shipped to Canada...and there was no minimum. My order was about $50.Something fishy...I would call them on it...otherwise that is false advertising. Quote Link to comment Share on other sites More sharing options...
dmakinscents Posted September 6, 2013 Share Posted September 6, 2013 I used to live in Ontario and now live in SC. Is there anyone you know that lives on the U.S. side that you can have it shipped to and pick it up there? I used to have it shipped to NF, Ny and then bring it through customs myself. Unless they have changed the policy that always worked for me. Quote Link to comment Share on other sites More sharing options...
Candybee Posted September 7, 2013 Share Posted September 7, 2013 This thread is five years old. Jokerjen doens't even post here anymore. Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted September 14, 2013 Share Posted September 14, 2013 (edited) Ditto what CandleBuddy said...it sure does...they are one of the finest companies to work with..in my experiences.. Edited September 14, 2013 by 8-GRAN-ONES Quote Link to comment Share on other sites More sharing options...
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