whiffandsniff Posted July 13, 2007 Share Posted July 13, 2007 So about 2 plus weeks ago I placed an order for a few oils. They never showed so I emailed a few times and didn't hear a word. Today I get an email that the order I placed on June 28th has shipped! WTF?! Is tradewinds always this long to ship? I'm in utter shock! Is the CS always so sucky? I'd email and complain again but they don't return emails. Ugh. Quote Link to comment Share on other sites More sharing options...
firegirl Posted July 13, 2007 Share Posted July 13, 2007 I have to say, I love a few of their fragrances, but the CS is horrible. I have decided that there are plenty of suppliers out there that will provide a means in order to be contacted. Their prices are pretty high as well. I figure if a business wants your order, they will make themselves available. There are a few other suppliers out there that don't have phone numbers listed, but I have to say, they are pretty good about getting back to you via email.. I can live with that. It is too bad that it is the only place that supplies Select Shades.. Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 13, 2007 Author Share Posted July 13, 2007 I also get an oil there that I can only find that this one supplier. You know they can't possibly be that busy to not mail the order out a little sooner. You are right. There are so many other suppliers that mail out within days. Never in my life have I had to wait this long for an oil. I hardly ever complain out anything either but I want to warn people too. Quote Link to comment Share on other sites More sharing options...
Luci Posted July 13, 2007 Share Posted July 13, 2007 I've only ordered once, and it was for Select Shades and one fo. Mine was shipped out within a day or 2 at most. Quote Link to comment Share on other sites More sharing options...
Casey Posted July 13, 2007 Share Posted July 13, 2007 Yep, they suck CS wise. I really loved some of their oils. Their loss, I would buy pretty often if felt like I could rely on them to ship my orders! But I dropped them entirely, after having to do a paypal claim to get my money back cuz they were not returning my calls or e-mails. Quote Link to comment Share on other sites More sharing options...
Candybee Posted July 13, 2007 Share Posted July 13, 2007 Sorry you had trouble. I have been ordering from them for a long time and never had any problems. They have some oils I simply can't be without! Quote Link to comment Share on other sites More sharing options...
CareBear Posted July 15, 2007 Share Posted July 15, 2007 When I just order colorants they are speedy. Add an FO tho (assuming any are in stock) and things come to a standstill. Frankly if I could get the Select Shades elsewhere, I would. Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 20, 2007 Author Share Posted July 20, 2007 It's been 6 days since I posted this originally.. still no box. I'm so sadden by this because they have my number one oil. Ugh. Quote Link to comment Share on other sites More sharing options...
Sherri in Canada Posted July 20, 2007 Share Posted July 20, 2007 It's been 6 days since I posted this originally.. still no box. I'm so sadden by this because they have my number one oil. Ugh.Which fragrance was it? Maybe another supplier has one similar that we can help you find? Quote Link to comment Share on other sites More sharing options...
CareBear Posted July 20, 2007 Share Posted July 20, 2007 Or maybe I have it in my stash. I have a few of theirs and am willing to part with them. Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 20, 2007 Author Share Posted July 20, 2007 It was Melekalikimaka. That scent is amazing!!! Quote Link to comment Share on other sites More sharing options...
Sherl Posted July 20, 2007 Share Posted July 20, 2007 I just posted that I have been trying to contact them for almost a week.. phone calls, emails ect and no response. Got some bad oils. They pretty much have lost my business.. not worth the aggrevation. I won't deal with a supplier that makes me leave my customers hanging. Quote Link to comment Share on other sites More sharing options...
ChrisR Posted July 20, 2007 Share Posted July 20, 2007 I'm so glad I dropped them 6 years ago, they sure haven't changed a bit in their service!! Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 21, 2007 Author Share Posted July 21, 2007 I emailed again yesterday and so far nothing... Looks like I'll be dropping that oil. Thankfully I got 2 lbs of it. Quote Link to comment Share on other sites More sharing options...
Noodle Posted July 21, 2007 Share Posted July 21, 2007 I have always received fantastic customer service and lightning fast shipping from Tradewinds. I rarely order from them any longer. However, I really needed Select Shades and had no choice. I purchased from them last week, paid via paypal, and received my order within three days. I have never had a single problem with this company. I think that it is so sad that so many people have issues with them that are obviously valid. I only buy Select Shades from Tradewinds now. They are just not a reliable supplier for me at all as far as fragrance goes. They were my main supplier for FO's. However their Lily of the Valley has been out of stock for at least a year. (I would do just about anything for this oil!) They are no longer stocking any oil that is out of stock. I would not be surprised if they quit selling FO's altogether. Quote Link to comment Share on other sites More sharing options...
Fern Posted July 21, 2007 Share Posted July 21, 2007 Yeah, it's a shame about Tradewinds. They have two of my favorite scents there that are often times out of stock and takes 6 months or more to come in. And as everyone else has said, emails are not answered. They lost my business too. I won't deal with a supplier that cares so little about it's customers that it can't even reply to a lousy email or keep their fragrance oils in stock so that we can depend on them being there in the future for our own customers. I guess they don't take their business seriously. Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 21, 2007 Author Share Posted July 21, 2007 I just filed with paypal. I want my 50 bucks back. I don't even want the oil. I'll use my money towards an oil from a supplier that ships. Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 24, 2007 Author Share Posted July 24, 2007 Well, I'm going to continue updating this thread until I get my money back or my oils. I'm so pissed off I can't see straight. I WANT MY OILS! How many days as it been now? Oh, right almost a month since I gave them almost 50 bucks. Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 24, 2007 Author Share Posted July 24, 2007 11 days since I got a shipping notice....riiiiiiiiight. Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 24, 2007 Author Share Posted July 24, 2007 Tradewinds Fragrance Company------------------------------------------------------Order Number: 1808Detailed Invoice: https://ssl.mainsecure.net/~twfc/shop/index.php?main_page=account_history_info&order_id=1808Date Ordered: Thursday 28 June, 2007Your order has been updated to the following status:New status: ShippedPlease reply to this email if you have any questions. Yeah, I have replied but you don't answer. If you are reading this give me my money back. I don't want your oils! Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 25, 2007 Author Share Posted July 25, 2007 Don't mind me everyone. I'm just doing this for my own records and also to warn people to NOT order from Tradewinds.Order #1808Order Date: Thursday 28 June, 2007 Products2 xMELE KALIKIMAKA- Size: 16 oz $31.00Sub-Total:$31.00United States Postal Service (1 x 3.40lbs) (Priority Mail (2 - 3 days)):$14.95Shipping Insurance:$0.00Total:$45.95Status History & Comments 06/28/2007Pending 06/28/2007PendingPayPal status: Completed @ 10:43:39 Jun 28, 2007 PDT06/28/2007Processing 07/13/2007Shipped (Says 2-3 days up above, yet 11 days later I have nothing.) Quote Link to comment Share on other sites More sharing options...
mizbizzyb Posted July 25, 2007 Share Posted July 25, 2007 Sorry this is happening to you. I got a shipped notice today also...but just ordered last week.I know I am probably different than most....but when I find a good oil and the supplier is slow like molasses...I usually make a rule of thumb to reorder when I get down to a pound or two of the order depending on its popularity.So by the time it gets here I am not totally out.If a supplier is slow and the oils don't rock - I don't reorder. Quote Link to comment Share on other sites More sharing options...
SOAPFREAK Posted July 25, 2007 Share Posted July 25, 2007 Check out these reviews:http://scentreviewboard.obisoap.ca/viewtopic.php?t=1534 Quote Link to comment Share on other sites More sharing options...
whiffandsniff Posted July 25, 2007 Author Share Posted July 25, 2007 I'm not part of that forum, but I did sign up. What's it say? Quote Link to comment Share on other sites More sharing options...
mizbizzyb Posted July 25, 2007 Share Posted July 25, 2007 Me neither - bummer Quote Link to comment Share on other sites More sharing options...
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