VictoriaK Posted February 22, 2007 Share Posted February 22, 2007 Time to vent my frusteration... Peaks forgot to add my apartment number on my address label, and now UPS is frantically trying to figure out where I am to get the package off their hands... GOD, I really hope I get my things...Sorry for the rant, I just get so tired with the bad luck I have with candle companies Quote Link to comment Share on other sites More sharing options...
Scented Posted February 22, 2007 Share Posted February 22, 2007 Oh a slip up at Peak's is a rarity. Hang in there. That package will surely get there. Quote Link to comment Share on other sites More sharing options...
judyvega Posted February 22, 2007 Share Posted February 22, 2007 I have never had a single prob w/them - just a fluke, I'd say. Hope it shows up soon for ya. Quote Link to comment Share on other sites More sharing options...
Sag_77 Posted February 22, 2007 Share Posted February 22, 2007 I usually have some small error in something with my suppliers in the US. Peak is the exception, I order from them the most and never a error or delay. I agree hang in there it is a hugh rareity for them to make a mistake. Quote Link to comment Share on other sites More sharing options...
Vicky_CO Posted February 22, 2007 Share Posted February 22, 2007 Yea that is a rarity I have only had one and I contacted them and they bent over backwards to correct the problem. It wasn't even ther problem it was UPS screw up. Quote Link to comment Share on other sites More sharing options...
crafty0317 Posted February 22, 2007 Share Posted February 22, 2007 I had that happen to me a while ago when I ordered a video from a online store. When I was tracking it, it said there was and error and couldn't be delivered. I just called UPS and gave them my correct address and it was delivered the next day.It turns out the company listed my address as 8201, which doesn't exist instead of 8102. HTH Quote Link to comment Share on other sites More sharing options...
diamondk Posted February 22, 2007 Share Posted February 22, 2007 I agree give UPS a call and they will be glad to get it to you. Quote Link to comment Share on other sites More sharing options...
HeavenScentU Posted February 23, 2007 Share Posted February 23, 2007 If you can talk to your UPS guy he probably has it on the truck. If you have the ID# track it yourself to find out where it could be. Good Luck!! Quote Link to comment Share on other sites More sharing options...
VictoriaK Posted February 23, 2007 Author Share Posted February 23, 2007 Thanks for the advice.Last night the delivery status had claimed that they had recovered the address and would be sent the following day, when tonight it says that they attempted to delivery it at 5:42 when I have been home all day since 2:30... So unfortunately it seems that there is still an error in the address, so tomorrow I will definetly have to call and get this figured out. Just so frusterating, for some reason I always get a knife to the gut when it comes to candle orders as something is out of stock and not added to my order, and now to add to my list is improper addresses...I have got my faith in Peaks, though I did get a bit catty in a follow up email as I have yet to hear from them... Hopefully they understand the pressure that I am going through by not getting an orderThanks again guys!Victoria Quote Link to comment Share on other sites More sharing options...
Nachelle Posted February 23, 2007 Share Posted February 23, 2007 Hi Victoria,I apologize for the error that has occurred with your order. I thought this might be the best place to reach you because it seems that the email that I replied to yesterday (Feb 21st) did not make it to you. We received your email last night at 7:07 pm and sent a reply at 8:12 pm. When we didn’t hear back from you, we had assumed that you had been in contact with UPS because, according to the UPS tracking info, the address on your package had been corrected and the delivery had been rescheduled for today. We talked to UPS today and they had attempted a delivery today, but apparently to the wrong apartment. I am not sure how they got the apartment number that they tried to deliver to today. We contacted them again this evening and gave them your correct apartment # and they will attempt redelivery. However they cannot re-deliver until Monday morning because at this point in the evening the trucks have already been loaded. Again we do apologize for any inconvenience and completely understand if this will not be timely enough for your circumstances. If it wont be acceptable, simply ask the UPS driver to return the package to us and we'll issue a full refund for you.We had hoped for you to receive your package as soon as possible and shipped your order out the same day it was received. Please feel free to contact us via our toll-free number if you're not in receipt of any of the emails we've sent. We are available during business hours of 9 to 5, Mon through Fri.Kind Regards,Nachelle WallacePeak Candle Supplies Quote Link to comment Share on other sites More sharing options...
Rsvlbrat Posted February 23, 2007 Share Posted February 23, 2007 Peaks is definately a great company to deal with, wonderful customer service (as pointed out above). Sorry you have had problems with candle companies, I guess I should be knocking on wood!Keep the faith. I'm sure next time you order from Peaks, you will get your package in a timely manner. Quote Link to comment Share on other sites More sharing options...
Freezin Posted February 23, 2007 Share Posted February 23, 2007 Yep, Peak's is so very good to me. Errors from them are rare and when they do they seem to fix them as fast as possible. Sounds like UPS compounded the error....anyone surprised....didnt' think so! Quote Link to comment Share on other sites More sharing options...
Fire and Ice Posted February 23, 2007 Share Posted February 23, 2007 I order from Peaks a lot and I've never had a problem with em! THEY ROCK! Fire Quote Link to comment Share on other sites More sharing options...
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