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Nachelle

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  1. Hi Victoria, I apologize for the error that has occurred with your order. I thought this might be the best place to reach you because it seems that the email that I replied to yesterday (Feb 21st) did not make it to you. We received your email last night at 7:07 pm and sent a reply at 8:12 pm. When we didn’t hear back from you, we had assumed that you had been in contact with UPS because, according to the UPS tracking info, the address on your package had been corrected and the delivery had been rescheduled for today. We talked to UPS today and they had attempted a delivery today, but apparently to the wrong apartment. I am not sure how they got the apartment number that they tried to deliver to today. We contacted them again this evening and gave them your correct apartment # and they will attempt redelivery. However they cannot re-deliver until Monday morning because at this point in the evening the trucks have already been loaded. Again we do apologize for any inconvenience and completely understand if this will not be timely enough for your circumstances. If it wont be acceptable, simply ask the UPS driver to return the package to us and we'll issue a full refund for you. We had hoped for you to receive your package as soon as possible and shipped your order out the same day it was received. Please feel free to contact us via our toll-free number if you're not in receipt of any of the emails we've sent. We are available during business hours of 9 to 5, Mon through Fri. Kind Regards, Nachelle Wallace Peak Candle Supplies
  2. You're welcome diamond. I really like the appearance of the Performance container wax. It's a bit less opaque than some of the other container blends which gives it a real nice glow. The votive blend will be on our website early this week.
  3. Our IGI wax shipment arrived yesterday, 9/8, and the 1343A sold out within 12 hours. We are replacing the 1343A with our own formulation. Our new waxes will start to become available during the week of 9/12.
  4. We were expecting our wax early this week, but it has not arrived yet. There was an issue with IGI that delayed production and shipment and it is now expected to be in no later than Friday. However, we may be discontinuing all IGI/Astorlite waxes and will be replacing them with our own formulations. Our new waxes will start to become available during the week of Sept. 5th. The waxes that are being discontinued immediately are IGI 1274 and IGI 6006. The rest of the waxes will be available for a short time after they come back in stock, and then will likely be discontinued.
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