diamondcandles Posted March 28, 2013 Share Posted March 28, 2013 I have no luck with this supplier. There is always a problem when I order. I live in the same state, but after 3 or 4 days, order still proccessing. I pay thru Paypal and there is always a problem. Never have I had to deal with a company like this!!! CS tries to blame Paypal but have no problems with other suppliers. This my last order with them, I'm done!!! Thanks all I feel better getting this off my chest. Quote Link to comment Share on other sites More sharing options...
crazzie Posted March 28, 2013 Share Posted March 28, 2013 Are you from Wisconsin? Quote Link to comment Share on other sites More sharing options...
PeggyK Posted March 28, 2013 Share Posted March 28, 2013 They are definitely not same day shipping. In fact - their site says it upfront: Current average order processing time: 2-3 business days Quote Link to comment Share on other sites More sharing options...
diamondcandles Posted March 29, 2013 Author Share Posted March 29, 2013 Yes , I'm from the beautiful state of Wisconsin. PeggyK, I know they're not same day shipping but today was day 3 and the order was not even proccessed yet even though they were paid on day 1. When I called suddenly it was put through. I am very forgiving for a mistake made, but everytime I order???!!! They said Paypal didn"t notify them and again after my call they found it. I know I don't spend thousands there but if I sell a candle for $6.00 that customer still deserves the best sevice I can provide. Quote Link to comment Share on other sites More sharing options...
PeggyK Posted March 29, 2013 Share Posted March 29, 2013 I agree - that does sound like had you not called, you'd still be waiting for an unknown amount of time. There was another thread about BCN customer service issues...the BCN owner wanted to be alerted to the problems ... I think contact info was posted in the thread. If I can locate it, I will email/pmail it to you Quote Link to comment Share on other sites More sharing options...
diamondcandles Posted March 29, 2013 Author Share Posted March 29, 2013 Thanks PeggyK. Quote Link to comment Share on other sites More sharing options...
Ravens Posted March 29, 2013 Share Posted March 29, 2013 (edited) I try to order as little as possible from BCN because of past (bad) experience, but I buy waxes from BCS and never had a problem. There are very few BC FOs I really like, and Vanilla Velvet simply is a "must-have" for me. You may save on shipping, but I don't think I could take that aggravation! Sounds like they need to get their act together :-/ Edited March 29, 2013 by Ravens Quote Link to comment Share on other sites More sharing options...
samandkennasmom Posted March 29, 2013 Share Posted March 29, 2013 Contact Flicker..she's on here! She helped me out..I bet she would help you too! Quote Link to comment Share on other sites More sharing options...
jeanie353 Posted March 29, 2013 Share Posted March 29, 2013 (edited) but I buy waxes from BCS and never had a problem. There are very few BC FOs I really like, and Vanilla Velvet simply is a "must-have" for me. You may save on shipping, but I don't think I could take that aggravation! Sounds like they need to get their act together BCS has their act together from my limited experience. It only cost me a dollor two more (forgot) to have stuff shipped to me from BCS as it did from North. I'll use BCN if I have to but otherwise, until something changes there, nope! Ravens ~ Have you tried CC VV and if so how do you feel it compares to BCS VV? Edited March 29, 2013 by jeanie353 Quote Link to comment Share on other sites More sharing options...
Old Crab Posted March 29, 2013 Share Posted March 29, 2013 (edited) Even when paying by credit card they take awhile to send orders through, I have waited over 2 weeks to have orders shipped. Not received, but shipped. I only ever order from BCN when no one else has it, I would rather pay more $$ to another supplier. They have gone downhill ever since Doneen left a few years ago. The few times I've ordered from BCS they have been great, no issues. Which in a way surprises me since they are the same company. Flicker is a great resource, I have personally talked with her a number of times.Thank God for Peak & Candle Science. Edited March 29, 2013 by Old Crab Quote Link to comment Share on other sites More sharing options...
MoonshadowLane Posted March 29, 2013 Share Posted March 29, 2013 I don't think there is any outfit faster at getting an order shipped than Peak.If I order by noon, it's shipped that day. Quote Link to comment Share on other sites More sharing options...
Sixx Posted March 29, 2013 Share Posted March 29, 2013 I don't think there is any outfit faster at getting an order shipped than Peak.If I order by noon, it's shipped that day.I second that! Quote Link to comment Share on other sites More sharing options...
quietgirl2004 Posted March 30, 2013 Share Posted March 30, 2013 Peaks is fast. No complaints with BC other than shipping. But nothing like WSP. I used to get everything there but too high for me now and I love their fo's Quote Link to comment Share on other sites More sharing options...
ksranch Posted March 30, 2013 Share Posted March 30, 2013 Yea, it's obviously internal - there are a few things I have to get from BCN if I want them (and I do) but I know to order ahead of time. Last week I needed lotion base and thought what the heck - try BCS - TWO days later I had it! Wish they had everything BCN does, my problem would be solved!! Quote Link to comment Share on other sites More sharing options...
SherriLynn Posted March 30, 2013 Share Posted March 30, 2013 I just ordered cases of lotion base in from BCN...received them the 2nd day after ordering.... and received my other box of items as well. I've ordered some of my FO's and jars from them for many years... never have had a problem. Quote Link to comment Share on other sites More sharing options...
pcbrook Posted March 31, 2013 Share Posted March 31, 2013 (edited) I never had problems with them either. If I use Paypal it is with my Paypal debit card. Edited March 31, 2013 by pcbrook Quote Link to comment Share on other sites More sharing options...
marcuset Posted March 31, 2013 Share Posted March 31, 2013 I've never had a problem with them either. Sorry some have. Granted, they're not as fast as Peak, CS or RE, but usually within the same business day I get my request for payment & if it's UPS'd - most always arrives 2 days after they've received my payment. If I've requested USPS Priority - about 3 days later. Easier than me driving 5 hours over there & paying $4/gallon & time from work. Quote Link to comment Share on other sites More sharing options...
Michdj Posted April 4, 2013 Share Posted April 4, 2013 I nearly passed out cold this afternoon when I saw an e-mail from BCN letting me know they'd shipped my order - that I placed last night! Wow. That's a first. Quote Link to comment Share on other sites More sharing options...
se2653 Posted April 5, 2013 Share Posted April 5, 2013 I just placed an order with BCN on wed am, someone even called me within 10 minutes of placing the order with a questions and to clarify things- got my order plopped on my doorstep today, 2 days later!! I am so glad, as I wanted to play with some wax and fo's this weekend- this has been the fastest shipping from them! Quote Link to comment Share on other sites More sharing options...
pita4294 Posted May 7, 2013 Share Posted May 7, 2013 A new rant as of today.. ugh! I ordered some rosehips and little candle lamps I placed may 1..they say it shipped the 2nd and I STILL don't have it! I just called them and they said nothing we can do til after 30 days! Seriously?! According to their tracking info it hasn't even left the warehouse yet. Only accepted on may 2! So much for my new idea of blue mason jar candle lamps. . Quote Link to comment Share on other sites More sharing options...
PeggyK Posted May 7, 2013 Share Posted May 7, 2013 The UPS tracking number doesn't give you any updates/progress? That sounds off. Quote Link to comment Share on other sites More sharing options...
pita4294 Posted May 7, 2013 Share Posted May 7, 2013 Nope just shipment accepted @ 12:35 pm may 2... And its USPS..I'm just have a bad day too...ugh. Quote Link to comment Share on other sites More sharing options...
PeggyK Posted May 7, 2013 Share Posted May 7, 2013 USPS always leaves me guessing too.I bet you'll have it tomorrow! Quote Link to comment Share on other sites More sharing options...
pita4294 Posted May 7, 2013 Share Posted May 7, 2013 (edited) I hope so...Nothing since it was accepted..its like it hasn't even left warehouse yet..https://tools.usps.com/go/TrackConfirmAction!input.action?origTrackNum=9405510200883769081109 Edited May 7, 2013 by pita4294 Quote Link to comment Share on other sites More sharing options...
PeggyK Posted May 7, 2013 Share Posted May 7, 2013 I see Expected Delivery date of May 4. So the expected delivery date already came and went? Oh no! Can you catch your mailman tomorrow to discuss. and call BCN first thing. What a hassle!I hope so...Nothing since it was accepted..its like it hasn't even left warehouse yet..https://tools.usps.com/go/TrackConfirmAction!input.action?origTrackNum=9405510200883769081109 Quote Link to comment Share on other sites More sharing options...
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