I was just thinking about some posts I've recently read about customer service, good and bad. I got to thinking because there is one company that I mainly purchase my supplies from but when they make a mistake I always get a response of we will make a note of it in your account and next time you place an order, put a comment in the comment box and we will send it out. This kind of irks me because though I don't need it right away, I feel it is wrong because in the end I end up paying for the shipping on the item twice. I've dealt with other companies that will apologize and then send the replacement out right away at no cost. So, what are the things you look for in getting good customer service, or what are our pet peeves?