That is EXACTLY it, right there. That statement says it all regarding their email. I stopped shopping with them LONG ago due to their screwing me over on shipping, time and time again. That, along with things not being shipped, and never telling me that something was out, until the package arrived, and it wasn't in there. If I need something NOW, I can't wait to see when it gets here if you actually had it or not. And I don't always have time to go through the hassle of calling, either, when I am working, and caring for children. C and S has NO right to tell a candle maker what they should be doing, or how they should be doing it. That infuriates me to no end. Maybe ALL I can afford is that bottle of one pound of fragrance oil, or 8 ounces, or whatever. Your idea of how a business should be run is NOT yours to push on me. Grrr.