the title of the thread caught my attention..... aroma haven is a member of the BBB and there is not ONE complaint against them in its three years reporting period. that seems to indicate one of two things. either your situation is very unusual or no one is registering complaints. i am/was just getting ready to place an order with them, now i'm having second thoughts. i checked their rating yesterday and they are A+. i depend on BBB ratings for ordering online, not just for candles and soap, but concert tickets, small appliances, anything at all. maybe you should try again and mention their BBB rating, which is usually important to a company that advertises it right on its website. the BBB provides a great service, but it can only report what has been reported to it. it would really be a help if people registered complaints, i believe something like this would be noted, possibly as "unresponsive to customer" or something like that. worth a shot anyway. everyone deserves the same respect, small order or large, it shouldn't matter! just my ei