Yep, I did get a sample first! So do ya all think I should call back and ask to speak with the owner personally? I have no issues mentioning which supplier it is, I just get all your thoughts on how long is too long that the problem should of been corrected. I'm just amazed..not in a good way, that this is all happening. It is a very large well known business. Like I said, if ya all think I've handled it correctly, I'll mention which supplier it is! Thank you all so much for your opinions, I respect them so much!