Well it sounds like she didn't get all her product she ordered, correct? If so then it's actually smart to keep it open until she does. If she closes it and say doesn't get those products then it wasn't resolved. I just had an issue like this ordered melters, a week later they never shipped them and when they got the notice they finally shipped them that day. I kept my paypal dispute open until I received the items even after the provided me with tracking information.