You are dead wrong, sockmonkey. It is impossible for a vendor to fix a problem if they don't know about the problem. Never, ever complain publicly if you haven't let the problem be known privately. That's just good manners and common sense. If you do, you are nothing more than a whiner. Nobody on this forum was able to fix the problem, so why bother everybody with it? A complaint should only be voiced publicly if there is no resolution after going to the only person who could fix it. Weekends don't count. Vendors are human, too. Unless you're a me, me, me, instant gratification kind of person. Then I suppose going public first would be normal.