Scented, I ordered from them at the beginning of December and just got my order last week. I emailed them (because I couldn't reach them by phone) and basically told them that I would contact paypal unless they sent me some kind of information on my order. Well, 2 days later I get an email stating that because of the holidays they have been really busy and apologized and amazingly I got my package 2 days later. Please don't get me wrong, even though I like the stuff on their site, I will not be going back there again. Just my 2 cents Dawn