Johnna Posted November 18, 2011 Share Posted November 18, 2011 I had a customer today that was upset because she said that the 3 candles she had gotten "had no smell". She had Pina Colada, Sugar Cookie, Cinnabun from NG. We use 1.5 ounce to a pound of 415 and in the past 2 years have never ever had anyone complain like this. The candles are stock that is probably going on 6 months old but have a secure lid. I asked her to bring them back and I will exchange/refund. I want to test burn them myself. Any ideas what might of happened? And the final insult to all this she said that the lady where she just got a tanning package makes candles too and she had a caramel one lit that was strong through the building. Ok I vented and I am open to any suggestions? Johnna Quote Link to comment Share on other sites More sharing options...
rjdaines Posted November 18, 2011 Share Posted November 18, 2011 Maybe nothing went wrong. Testing them at you place will show one way or the other. Maybe the customer's nose is not sensitive to those scents or they were burned in a room with high ceilings and a lot air flow. Who knows? I'd worry more if you started getting multiple complaints about the same candles. That said, I know the sinking feeling one gets when you hear such things. A little piece of us goes into every candle we make. Quote Link to comment Share on other sites More sharing options...
ksranch Posted November 18, 2011 Share Posted November 18, 2011 I'd wait to get the candles back - maybe there's not even an issue with them... Quote Link to comment Share on other sites More sharing options...
NaturallyTru Posted November 18, 2011 Share Posted November 18, 2011 Burning flesh heightens the smell of a candle! rotflmao sorry couldn't resist! Quote Link to comment Share on other sites More sharing options...
GaryPC Posted November 18, 2011 Share Posted November 18, 2011 I agree that it could just be the individual. I have a candle that the scent will fill just about my entire house (upstairs and downstairs), but when I took it over to my 72 year old fathers house, he couldn't even smell it in the same room. Some people may be able to detect certain scents better than others, and that might be why she might smell the caramel one better. Quote Link to comment Share on other sites More sharing options...
Beth Posted November 18, 2011 Share Posted November 18, 2011 I had a customer today that was upset because she said that the 3 candles she had gotten "had no smell". She had Pina Colada, Sugar Cookie, Cinnabun from NG. We use 1.5 ounce to a pound of 415 and in the past 2 years have never ever had anyone complain like this. The candles are stock that is probably going on 6 months old but have a secure lid. I asked her to bring them back and I will exchange/refund. I want to test burn them myself. Any ideas what might of happened? And the final insult to all this she said that the lady where she just got a tanning package makes candles too and she had a caramel one lit that was strong through the building. Ok I vented and I am open to any suggestions? JohnnaYou might ask her try burning them in a different location in her house. If I burn one in my kitchen, I get next to nothing. Put it in the living room, much better. Guess it's the air flow? It's worth a shot. Quote Link to comment Share on other sites More sharing options...
Stella1952 Posted November 18, 2011 Share Posted November 18, 2011 Just test the candles when they return. Handle it from there. We could talk and guess till blue in the face but nothing can be concluded at this point. Quote Link to comment Share on other sites More sharing options...
KLeigh Posted November 18, 2011 Share Posted November 18, 2011 I made some test candles two weeks ago and made two sets of each scent all from the same batches. I then gave my mother one of each scent and I kept the other, since I know my mother will be brutally honest with me. My linen candle ran me out of the room the scent was so strong, but my mother said when she burnt her's, she could not smell it unless she stuck her nose up to it. So maybe it is the person and not the candle. I am still new to the whoel candle-making and still going through testing steps, so I can't tell you what might have went wrong, but I can tell you that I have already learned that two people can get two different smelling-views from the same candle. Quote Link to comment Share on other sites More sharing options...
Johnna Posted November 19, 2011 Author Share Posted November 19, 2011 I am anxiously awaiting the return of the candles. She said she tried them in her apartment and her son's apartment and no smell. I agree she might have a faulty "nose". My booth at the flea market had 3 candles lit and I am next to the air vent so the scent moves around and she said she didnt smell anything there either. If the candles are fine and it is her nose I doubt she would ever agree with that and I hate to think she would give negative information about me <sigh> Quote Link to comment Share on other sites More sharing options...
Kitn Posted November 19, 2011 Share Posted November 19, 2011 If no one has ever complained about lack of smell I am guessing it is her nose or buyers remorse or ??? Quote Link to comment Share on other sites More sharing options...
twiztedgrl69 Posted December 2, 2011 Share Posted December 2, 2011 I am anxiously awaiting the return of the candles. She said she tried them in her apartment and her son's apartment and no smell. I agree she might have a faulty "nose". My booth at the flea market had 3 candles lit and I am next to the air vent so the scent moves around and she said she didnt smell anything there either. If the candles are fine and it is her nose I doubt she would ever agree with that and I hate to think she would give negative information about me <sigh> So, did you ever get them back?? How did it turn out? Quote Link to comment Share on other sites More sharing options...
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