Lisasoaps Posted April 7, 2010 Share Posted April 7, 2010 Has anyone ever had problems with them? (alabaster candle supply)I placed a small order for 12 - 1 oz fos and they were out of endless love. They wrote on my invoice "we owe you on your next order and appologize for the inconvenience." I have emailed them twice and called twice with no response from them. I would like to get this oil I already paid for and I dont order from them but maybe once a year now cuz they no longer carry items I need or use. I just wanted to try these oils and the price was right so I went with them. So now it seems like if I dont order from them again I will never get my oil. This really fries my cookies. I placed my order a month ago, on march 1 , you would think they would have the common courtesy to return my emails or calls. Quote Link to comment Share on other sites More sharing options...
Candybee Posted April 7, 2010 Share Posted April 7, 2010 Wow! I think I would be ticked off myself. I appreciate a credit but only if I have agreed to apply it to my next purchase. Quote Link to comment Share on other sites More sharing options...
EnvyCandles Posted April 9, 2010 Share Posted April 9, 2010 Hm, I wonder if they have any disclaimers regarding this on their website? I don't like that they have not responded to you at all. I was just looking into their FOs because of the prices but have heard the strength is not the greatest. How do you like them so far? Quote Link to comment Share on other sites More sharing options...
8-GRAN-ONES Posted April 9, 2010 Share Posted April 9, 2010 i have tried several of their oils in my 415 soy..the only one i had luck with was Orange Peel and Cinnamon...and strenth was the problem i had..just not enough HT...But i have to be honest...415 soy..is a hard wax to find good HT fo's..i go thru alot to find ones i like..about their CS...i never had problems with that....but i don't order very often..but they should have given credit, on OFS oils.. Quote Link to comment Share on other sites More sharing options...
summerbug Posted April 9, 2010 Share Posted April 9, 2010 I had a problem on every order from them except my very first 2 orders. I used to order jars and I had issues with broken jars, wrong lids, wrong jars, and wrong quantities. I would call and leave a message, they would call back a couple days later. I never got any replies via email contact. Quote Link to comment Share on other sites More sharing options...
Lisasoaps Posted April 9, 2010 Author Share Posted April 9, 2010 I finally got a message on my answering machine from them. They said my oil is on its way. I am iffy about ordering from them ever again. 8-GRAN-ONES-I am not using any of the oils for candles but I hope I dont have issues with them being weak in my lotions or body mists.summerbug- I hope they fixed your issues. thats just poor CS. If they keep doing things the way they are I would expect them not to be around to long. candybee- I agree, they should have taken time out to call me or email me letting me know they were out and see if I wanted to replace it with another oil or just keep me posted and ship my oil when it was ready. EnvyCandles- I just wiffed from the bottles and they smell good but I have not tried them as of yet. I was waiting for my new bottles to arrive. I will probably try them this weekend some time. If I do decide to give them another chance I will definately make a note with them to contact me when out of a product instead of leaving me in the dark. It really bothers me how they never answered my emails when I was asking about something I had already paid for but before I ordered I had a question and they answered it the same day. Quote Link to comment Share on other sites More sharing options...
wildwings Posted April 11, 2010 Share Posted April 11, 2010 I have never had a problem with them. Actually once I called and asked if they had a certain FO, they sent it to me in the mail that day at no cost.Sorry you are having issues Quote Link to comment Share on other sites More sharing options...
Lisasoaps Posted April 15, 2010 Author Share Posted April 15, 2010 FINALLY!!! They made things right and sent me endless love fragrance oil. Quote Link to comment Share on other sites More sharing options...
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